Corporate Collections Specialist

Formerra • Cleveland, OH

2d • Hybrid

About The Position

The Collector is responsible for managing and collecting outstanding accounts receivable from customers. This role ensures timely payments, resolves billing issues, and maintains positive customer relationships while adhering to company policies and compliance standards.

Requirements

• High school diploma or equivalent; associate degree preferred.
• 1–3 years of experience in collections, credit, or accounts receivable.
• Customer service and/or collections experience
• Proficient in de-escalating situations
• Strong communication (written and verbal) and negotiation skills.
• Proficiency in Microsoft Office (specifically Outlook, Excel, and Work) and SAP
• Ability to work independently and manage multiple priorities.

Responsibilities

• Contact customers via phone and email to collect past-due balances.
• Negotiate payment arrangements and monitor adherence to agreed terms.
• Research and resolve discrepancies related to invoices, credits, and payments.
• Maintain accurate records of collection activities in the company’s system.
• Escalate unresolved accounts to management as needed.
• Collaborate with internal teams (Sales, Customer Service, Accounting, etc.) to resolve disputes.
• Prepare and analyze aging reports and provide status updates to management.
• Ensure compliance with all applicable laws and regulations, including Fair Debt Collection Practices Act (FDCPA).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED