Corporate Aftermarket Support Specialist – Service & Parts Operations
About The Position
Location: Charlotte, NC (WMH Corporate Headquarters) Division: Aftermarket | Service Operations | Customer Support You’ll sit at the center of WMH’s aftermarket engine — supporting service, parts, warranty, technicians, and branches — ensuring customers stay running, teams stay aligned, and operations stay sharp. WMH is growing — and so is the complexity of our aftermarket operations. As we scale across 11 branches in the Southeast, we need a corporate-level specialist who understands service operations, parts coordination, warranty processes, and customer support — and can connect the dots across teams. This role isn’t reactive support. It’s operational leverage.
Requirements
- Experience in material handling, industrial equipment, dealership, or aftermarket operations
- Familiarity with service, parts, warranty, or technical support environments
- Strong communication skills — you translate complexity into clarity
- Organized, detail-driven, and calm under pressure
- Comfortable juggling multiple priorities across teams
- Naturally proactive — you see issues before they become problems
Responsibilities
- Serve as a primary corporate support resource for branches, technicians, and customers
- Troubleshoot parts, service, warranty, and equipment-related inquiries
- Coordinate escalations, documentation, and OEM portal activity
- Support Linde and other OEM programs, compliance, and policies
- Partner with Service Managers, Parts Teams, and Regional Leaders
- Track work orders, parts availability, backorders, and ETAs
- Support PM programs, service scheduling, quoting, and contract maintenance
- Monitor fleet health, uptime, and preventative maintenance compliance
- Support standardization across service, parts, and warranty workflows
- Assist with KPI tracking, reporting, and operational improvements
- Coordinate technician onboarding and OEM training schedules
- Track EHS, OSHA, and safety compliance in partnership with corporate leadership
Benefits
- Competitive pay with performance upside
- Full benefits (Medical, Dental, Vision, Life, HSA/PPO)
- OEM certifications & systems training
- Leadership development & mentorship
- A culture that values clarity, accountability, and growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
