Corporate Aftermarket Support Specialist – Service & Parts Operations

WMH • Piney Flats, TN

8d • Onsite

About The Position

You’ll sit at the center of WMH’s aftermarket engine — supporting service, parts, warranty, technicians, and branches — ensuring customers stay running, teams stay aligned, and operations stay sharp.

WMH is growing — and so is the complexity of our aftermarket operations.

As we scale across 11 branches in the Southeast, we need a corporate-level specialist who understands service operations, parts coordination, warranty processes, and customer support — and can connect the dots across teams.

This role isn’t reactive support.
It’s operational leverage.

Requirements

• Experience in material handling, industrial equipment, dealership, or aftermarket operations
• Familiarity with service, parts, warranty, or technical support environments
• Strong communication skills — you translate complexity into clarity
• Organized, detail-driven, and calm under pressure
• Comfortable juggling multiple priorities across teams
• Naturally proactive — you see issues before they become problems

Responsibilities

• Serve as a primary corporate support resource for branches, technicians, and customers
• Troubleshoot parts, service, warranty, and equipment-related inquiries
• Coordinate escalations, documentation, and OEM portal activity
• Support Linde and other OEM programs, compliance, and policies
• Partner with Service Managers, Parts Teams, and Regional Leaders
• Track work orders, parts availability, backorders, and ETAs
• Support PM programs, service scheduling, quoting, and contract maintenance
• Monitor fleet health, uptime, and preventative maintenance compliance
• Support standardization across service, parts, and warranty workflows
• Assist with KPI tracking, reporting, and operational improvements
• Coordinate technician onboarding and OEM training schedules
• Track EHS, OSHA, and safety compliance in partnership with corporate leadership
• OEM / Dealer Portals
• Service CRM & Fleet Databases
• Parts Ordering & Warranty Platforms
• Internal reporting and operational tools

Benefits

• Competitive pay with performance upside
• Full benefits (Medical, Dental, Vision, Life, HSA/PPO)
• OEM certifications & systems training
• Leadership development & mentorship
• A culture that values clarity, accountability, and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed