Corporate Actions Associate - Raymond James Investment Management

Raymond James•Saint Petersburg, FL

6d•Hybrid

About The Position

Under limited supervision, responds to inquiries, processes, balances and reconciles client and firm positions, related to complex corporate actions, which may include both domestic and foreign issues. These actions may be considered either “voluntary”, e.g., exchange offers, election mergers, tenders, rights exercises or “mandatory”, e.g., dividend and interest allocations, reverse splits, mergers, plan of reorganizations, sale/liquidation of Unit Investment Trusts and class action lawsuits. May require interpretation of legal materials to complete the process.

Requirements

Knowledge of securities industry related to job responsibilities, department and division.
Knowledge of products concepts relating to financial services industry, including financial instruments, financial management, and cash and capital principles.
Knowledge of general office practices and procedures.
Skill in using required software applications to produce correspondence, reports, electronic communication, spreadsheets and databases at an intermediate to high level.
Skill in taking independent and prompt action to exceed customer needs and ensure client satisfaction.
Skill in effectively balancing customer and organization needs when there is a conflict or challenging problem to resolve.
Skill in reading and understanding Stock Records.
Skill in providing superior client service.
Skill in analyzing operational processes and identifying opportunities for improvement.
Skill in ensuring procedures are updated and maintained on an ongoing basis.
Skill in critical thinking and problem solving.
Skill in processing complex information to make logical decisions.
Ability to process complex financial transactions in an accurate and timely manner.
Ability to use basic mathematics to solve problems, tabulate, and analyze data.
Ability to communicate in order to make one self-understood by supervisors and co-workers.
Ability to effectively communicate; defined as writing that is direct, courteous, grammatically correct, clear, succinct and business-like.
Ability to demonstrate mental agility; identifying connections between issues; quickly understands, orients to, and learns new assignments.
Ability to organize and prioritize workload while meeting critical deadlines.
Ability to create logical, organized documents, spreadsheets, business correspondence, etc.
Ability to calculate percentages, balance accounts, and provide statistical data.
Ability to organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities in a fast paced work environment.
Ability to remain positive under pressure.
Ability to resolve complex problems by exercising sound judgment, but knows when to escalate issues.
Ability to identify potential functional improvements to processes and services provided.
Ability to work in a structured, team-oriented environment with peaks in work volume.
Ability to read, comprehend and apply complex business related information.
Ability to remain open to change and to considerable variety in the workplace.
Ability to establish and maintain effective working relationships at all levels of the organization.
Bachelor’s degree in Finance, Accounting or a related field and two (2) years of relevant work experience.
Any equivalent combination of education, experience and/or training approved by Human Resources.

Nice To Haves

Travel less than 25%

Responsibilities

Determines required actions and processes by reading legal and/or regulatory documents/materials furnished by affected companies
Ensures Financial Advisors (FAs) are notified about corporate actions affecting their clients
Processes complex mandatory and/or voluntary offers
Processes and allocates dividends and interest payments
Processes daily reports to update account status
Receives and processes client elections (instructions) when applicable
Provides answers and information to complex or unusual client inquires independent of management. Firm held liable for this information.
Updates client and firm accounts
May handle high volume of telephone, fax, and email inquiries regarding past and current corporate actions from Branch and Home Office associates.
Actively participates in User Agreement Testing (UAT) for systems and new process implementation
May assist with special projects
Performs other duties and responsibilities as assigned.