Corporate Account Manager

Custer•Grand Rapids, MI

18h

About The Position

The Account Manager is responsible for driving sales growth, managing client relationships, and ensuring exceptional customer service. This role focuses on achieving and exceeding sales targets by identifying upselling and cross-selling opportunities, negotiating deals, and effectively managing the sales cycle. As the primary point of contact for clients, the Account Manager builds and maintains long-term relationships by providing exceptional customer service, delivering tailored presentations, and addressing client needs with professionalism and efficiency. While analytics play a role in account optimization, this position places a greater emphasis on direct client interactions, sales execution, and day-to-day account management. The Account Manager collaborates with internal teams to align solutions with customer expectations and ensure smooth service execution. Regular reporting on account status, sales performance, and client insights to Account Executive(s) and/or the Sales Leader is a key component of this role. This role requires a proactive and results-driven professional with excellent communication, negotiation, and problem-solving skills, dedicated to enhancing client satisfaction.

Requirements

Proven track record of achieving sales targets
Problem-solving mindset with the ability to think creatively and make informed decisions
Detailed-oriented with excellent organization skills
Ability to multi-task, managing multiple accounts, projects, and deadlines effectively
Excellent negotiation, persuasion and objection-handling skills
Skilled in conflict resolution and managing customer expectations
Proficient in creating and delivering engaging presentations tailored to client needs
Ability to confidently engage with key decision-makers through strong written, verbal, and interpersonal communication skills
Proficient in Microsoft Office, Outlook, Excel, Word, and PowerPoint
Self-motivated, results-driven, and customer-focused
Strong team player with a collaborative mindset
Ability to travel for client meetings and industry events
Bachelor’s Degree or equivalent experience
Proven experience in Account Management or Sales, 3-5 years required
Experience working with CRM software, Membrane preferred
Must have reliable transportation
Must have valid driver’s license

Nice To Haves

Knowledge of social media platforms for client engagement and research, preferred
Experience working with CRM software, Membrane preferred

Responsibilities

Achieve and exceed monthly, quarterly, and annual sales targets and quotas
Identify upselling and cross-selling opportunities to maximize revenue potential within assigned accounts
Utilize negotiation skills to overcome objections and close deals effectively
Reduce sales cycles through time management and an assertive closing approach
Serve as the primary point of contact for clients, ensuring clear and responsive communication and excellent customer experience
Build and maintain strong, long-lasting client relationships that drive repeat business
Deliver engaging presentations tailored to client’s needs, highlight product features, services, and value propositions
Address client concerns and objections, ensuring high levels of satisfaction and trust
Maintain accurate records of customer interactions and sales activity logs in CRM software
Track account performance and identify trends to improve customer engagement
Ensure timely follow-ups and documentation of key account interactions
Prepare and present regular reports on account status and sales performance for existing clients to Account Executive and/or Sales Leader
Document key account strategies and provide insights to leadership on client needs
Work with internal teams to ensure seamless service delivery and customer satisfaction
Partner with sales support and project management teams to execute client requests efficiently
Collaborate with internal teams to prepare customized proposals and solutions for clients
Work with accounts receivable team to assist in timely payment collection