Core Trainer, China Grove - Full Time

Macy's•China Grove, TX

1d•$18 - $27•Onsite

About The Position

The Core Trainer will assist with the on-boarding and job task-based training of Seasonal and Core Colleagues. The trainer should demonstrate knowledge of all job tasks within their assigned department and function and deliver a high-level of accuracy and consistency when performing the work, training colleagues, or reviewing completed work. Core Trainers will be crossed-trained in all areas of the facility. This role plays a critical part in developing colleagues through training, retraining and supporting both new and current team members to ensure operational excellence, accuracy and consistency. The Core Trainer demonstrates a deep understanding of the end- to- end supply chain flow and embodies the genuine hospitality and inclusive culture of Macy’s.

Requirements

Strong attention to detail is essential to maintain quality, safety, and operational efficiency.
Understand and communicate effectively with, co-workers, leads, and facility leadership.
Read and understand employment policies and safety rules/procedures in English.
Demonstrate an affinity and passion for training, coaching, and developing others.
Exhibit strong attention to detail and the ability to consistently reinforce standard operating procedures.
Motivate, influence, and engage colleagues to achieve operational productivity and quality goals.
Partner effectively with Warehouse Managers, Training Ambassadors and Leads to resolve operational challenges and improve team performance.
Demonstrate strong interpersonal, problem-solving, and decision-making skills.
Positively impact team success in a fast-paced environment.
Manage multiple priorities and processes effectively while maintaining operational standards.
Work assigned scheduled including days, evenings, weekends, and holidays as needed.
This position requires lifting, constant moving, standing, and reaching with arms and hands.
Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders.
Reaching, including above eye level, crouching, kneeling, and stooping.
Involves close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment.

Responsibilities

Support Core and Seasonal Colleagues in assigned departments/functions by training and coaching on essential job tasks to ensure successful job performance.
Provide onboarding and operational training for new hires to ensure understanding of operating procedures, safety expectations, quality standards, and productivity goals.
Provide refresher training and retraining for existing colleagues who are not meeting operational performance, quality, safety, or productivity standards to reinforce proper operating procedures and improve overall performance.
Ensure work instructions, safety guidelines, and quality expectations are consistently followed throughout daily operations.
Consult and partner with designated Training Ambassador regarding work instructions, process updates, operational gaps, and training opportunities to ensure consistency and standardization across the facility.
Serve as a cross-functional trainer capable of supporting operational training needs across multiple departments throughout the facility.
Complete training checklists and conduct follow-up to ensure colleagues successfully complete the training period and achieve operational standards.
Perform frequent quality and productivity audits of work processed and provide immediate coaching and corrective feedback when needed.
Observe workflows, minimize errors, assess job proficiency, and retrain colleagues as necessary to improve performance and productivity.
Partner with Warehouse Managers and Leads to identify operational gaps, problem solve performance issues and implement training solutions that improve execution and productivity.
Demonstrate a passion for training and developing others while creating an engaging learning environment that motivates colleagues to succeed.
Adapt training methods to support different learning styles and operational demands.
Greet colleagues on their first day of employment and conduct orientation activities including building tours, time clock procedures, and reliability expectations.
Act as a point person for colleagues by answering questions related to processes, functions, safety, and operational expectations.
Communicate issues, concerns, and performance trends promptly to Managers, or Shift/Functional Directors for quick resolution.
Build positive working relationships and effectively influence and motivate others to drive accountability, engagement, and productivity.
Maintain strong attention to detail when documenting training progress, identifying performance trends, and communicating operational updates.
Demonstrate and reinforce safe workplace behaviors consistent with company safety policies and procedures.
Maintain regular, dependable attendance and punctuality.
Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.
Demonstrate flexibility to support changing business needs, peak operations, and cross-functional training initiatives.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice