Core Trainer, Columbus - Full Time

Macy's•Hamilton Township, OH

2d•Onsite

About The Position

The Core Trainer will assist with the on-boarding and job task-based training of Seasonal and Core Colleagues. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability.

Requirements

No education requirements
1-2 years of related experience
Ability to communicate work processes to team members
Must be able to understand and communicate effectively with customers, co-workers, and supervisors
Must be able to read and understand employment policies and safety rules/procedures in English
Excellent interpersonal skills
Demonstrated ability to positively impact team success
Demonstrated problem-solving and decision-making skills
Ability to make sound decisions and manage several processes in a fast-paced environment
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Responsibilities

Support Core/Seasonal Colleagues in assigned department/function learn essential job tasks to successful perform all job tasks
Complete Training checklist and follow up to ensure that the Colleague completes training period
Perform frequent random checks of orders processed and correct incorrect practices
Observe, minimize errors, and assess job tasks and re-train Colleagues as needed
Assist Supervisors and Managers in addressing any questions/issues for their specific area
Greet Colleagues on their 1st day of employment, conduct building tours, Time clock and Reliability expectations
Communicate issues/concerns to People Leader(s) or Shift/Functional Director as needed
As issues/concerns are identified, promptly communicate to other leaders for quick resolution
Act as a point person to assist Colleagues with any questions on process/functions, etc.
Promote area/facility safety policies
Identify and communicate any safety hazards with Colleagues and management
Prevention of injuries
Regular, dependable attendance and punctuality
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice