Core Operations, Associate 2
About The Position
As an Associate 2 in the cash settlement team, you will be responsible for the oversight and review of daily operations, ensuring 100% accuracy in all deliverables. Your role involves validating and audit checking deliverables against client service level agreements (SLAs), validity guidelines, risk policies, and standing operational procedures. You will also be responsible for addressing queries and issues raised by internal and external parties with high quality and within agreed turnaround times. The position requires the ability to influence people, engage with peers and managers, and effectively communicate identified issues and appropriate actions. This role operates on a 4x4 hybrid model, allowing a balance between remote and office work. This is an opportunity to make a significant impact in the financial services industry from the outset.
Requirements
- Professional English communication skills in both email written and verbal.
- A desire to provide unsurpassed service by exceeding service levels.
- Good time management skills, ability to multi task, work under pressure and meet deadlines.
- Good sense of escalation awareness and risk awareness. Able to identify and resolve issues in daily operations.
- Flexible, adaptable and motivated person who is a Team Player and enjoys leading people and dealing with senior stakeholders.
- Capability in oversight daily operations and deliverables.
Nice To Haves
- Degree qualified in English, Banking, Finance, Business, Accounting or related discipline; or relevant work experience in a similar role preferable.
- Ideally 0-3 years’ experience in fund accounting, custody market.
- A good knowledge of fund accounting operational concepts.
Responsibilities
- Effectively perform auditing/review work to identify all the issues before delivering the external clients.
- Promptly respond to queries from the client or upstream/downstream internal teams.
- Understand the core offering and ways to increase efficiencies and accuracy in the day to day process.
- Ensure that all day to day tasks and/or issues/queries raised by internal and external are resolved within agreed time frames.
- Have a high level of understanding of the Client: their SLA, organization, policies & key contacts.
- Identify, initiate and implement operational improvements especially in cost saving, productivities, resolve control gap and risk reduction.
- Ensure risk controls are adhered to standard operation procedure and client specific procedure.
- Establish & build relationships with internal & external communication.
- Assist the manager to perform staff training & development through effective performance reviews and provides feedback to the Account Manager within the team, especially to play a key role to train up the staffs, ensure they are with good capability to service the clients.
- Assist with the manager with daily resource allocation, peak time management in line with overtime governance policy.
- Proactively and well managed procedure, SOP, checklist and change requests.
Benefits
- competitive and comprehensive benefits packages
- generous medical care
- insurance
- savings plans
- flexible Work Programs
- development programs
- educational support
- retirement savings plan (401K) with company match
- insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
- paid-time off including vacation, sick leave, short term disability, and family care responsibilities
- access to our Employee Assistance Program
- incentive compensation including eligibility for annual performance-based awards
- eligibility for certain tax advantaged savings plans
- paid volunteer days
- matching gift programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
