Core Operations, Assistant Vice President

State Street • Quincy, MA

7d • $70,000 - $130,000

About The Position

This is an exciting opportunity to join the Banking Services Client team that is part of the Global Delivery division here at State Street. This dynamic position provides opportunity to manage a Banking Client Service team that supports with internal and external clients for banking applications.
Why this role is important to us
This team is a key business team undergoing modernization as part of the wider multi- year Payments, Cash, and Custody (“PCC”) strategic development program. This position is management position for the Banking Client Services team which serves to support the State Street PayHub application.
Applicants should have superior written and oral communication skills, attention to detail, and be willing to quickly become an SME on new application(s). The ideal candidate will have background within cash, banking services or clients service. Ability to manage staff and drive change, foster a team environment, take ownership, react timely to changing environment and establish cross-enterprise relationships.

Requirements

• Management experience
• Superior oral and written communication
• Client service and custody experience
• Attention to detail
• Demonstrated ability to deliver outcomes in a fast paced environment; flexibility when responding to change
• Outstanding critical thinking and analytical skills with ability to operate strategically and build effective partnerships
• 5 more years of experience, preferably within cash or banking services, custody or client service; knowledge of Global Delivery and/or other State Street business units is a plus.
• Experience managing a team including banking or client service team preferred
• Superior communications skills (both written and oral) ability to interact effectively across cultures as well as internal and external clients.
• Strong analytical and problem solving skills.
• Strong knowledge of banking services and custody operations;
• Ability drive decision making and to effect necessary changes.
• Ability to effectively communicate and drive time critical deadlines
• Time management skills, create and drive a items to completion usually within a short deadline
• Self-motivated and detail oriented individual, who enjoys undertaking challenges, is able to multi task and can assimilate information quickly in a complex and changing environment.
• Proficiency in IMT, MS Office suite of applications, including Excel; Banking applications and Tableau proficiency is a plus

Responsibilities

• Manage Banking Services team dedicated to client communication and State Street PayHub (SSPH) application support
• Subject Matter Expert of the applications and processes owned by the Banking team including but not limited to State Street PayHub.
• Serve as escalation point for client issues as well as key point of contact for other key stakeholders such as IT and other internal divisions.
• Manage communication with clients both internal and external
• Effectively communicate and drive time critical deadlines with senior and executive management teams as well as external examiners.
• Drive monthly reporting, updating of procedures and required client analytics
• Engage with Product IT and other key stakeholders on future transitions to State Street PayHub application as key business SME.

Benefits

• Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees