Core Non-Default Specialist III

Pennymac•Moorpark, CA

6d•Onsite

About The Position

The Core Non-Default Specialist will assist the department supervisor with oversight of the department’s processes and special projects, perform QA/QC, research complex issues, assist with escalations and audits, ensure procedures and policies are current, provide assistance and training to co-workers, as well as stepping in when the supervisor is unavailable. The Core Non-Default Specialist will: Implement processes that assist with the increase of quality and production metrics Maintain daily and monthly production reports to present to management Process job functions in accordance with established (Service Level Agreement) SLA Assist with creation of policies and procedures and P-Tree charts Research consumer accounts and the mortgage servicing platform to ensure accurate and timely data is updated on each account Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization’s desired culture and values

Requirements

Bachelor’s degree or equivalent work experience
5+ years of relevant work experience
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Strong business mathematical skills

Nice To Haves

Financial Services experience
Mortgage industry experience

Responsibilities

Assist the department supervisor with oversight of the department’s processes and special projects
Perform QA/QC
Research complex issues
Assist with escalations and audits
Ensure procedures and policies are current
Provide assistance and training to co-workers
Step in when the supervisor is unavailable
Implement processes that assist with the increase of quality and production metrics
Maintain daily and monthly production reports to present to management
Process job functions in accordance with established (Service Level Agreement) SLA
Assist with creation of policies and procedures and P-Tree charts
Research consumer accounts and the mortgage servicing platform to ensure accurate and timely data is updated on each account
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization’s desired culture and values

Benefits

Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs
Employee Recognition Programs
Onsite gyms
Cafe style dining (select locations)
Retirement benefits
Life insurance
401k match
Tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships