Core Manager

Four Seasons Hotels and Resorts•New York, NY

3d•$95,000 - $100,000•Onsite

About The Position

The Four Seasons Hotel New York Downtown is looking for a Core Manager who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Core Manager you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel. This position reports to the Front Office Manager. The Core Manager will oversee the Core Team and ensure reply to variety of requests in a timely manner. Reply to guest requests accurately and adding personal recommendations to achieve maximum customer satisfaction while complying with all Four Seasons Policies. Measure overall effectiveness of the team and respect of Four Seasons policies and procedures.

Requirements

1–2 years of experience in a Core, Reservations, Communications, Front Office, or related hospitality role.
Strong communication, leadership, and guest service skills.
Excellent organizational, multitasking, and problem-solving abilities.
Proficiency in hospitality systems such as Opera, HotSOS, Book4Time, Micros, or similar platforms.

Nice To Haves

Previous supervisory or leadership experience preferred.
Experience in a luxury hotel or high-end hospitality environment.
Post-secondary education in Hospitality Management or a related field preferred.
Additional language skills are an asset.

Responsibilities

Supervise, coach, and develop Core Agents to ensure exceptional service and operational excellence.
Manage scheduling, training, performance, and staffing needs while fostering a positive, collaborative work environment.
Support Front Office and Rooms operations as needed to ensure consistent guest service delivery.
Ensure all guest interactions are handled professionally, courteously, and in alignment with Four Seasons standards.
Address guest concerns, special requests, and service recovery situations promptly and effectively.
Promote a culture of personalized service and proactive problem resolution.
Oversee all hotel communication channels, including telephone operations, guest messaging, and service request management.
Ensure accurate coordination of guest requests through systems such as Opera, HotSOS, Book4Time, Micros, and other hotel platforms.
Partner closely with operational departments to ensure timely response and follow-through on guest needs.
Support Spa, In-Room Dining, and hotel service reservations while identifying opportunities to enhance the guest experience and maximize revenue.
Ensure booking accuracy, system integrity, and service standards are consistently maintained.