Core Laboratory Manager

Baystate Health•Springfield, MA

1d•Onsite

About The Position

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Medical Center (BMC), and the region's only level 1 trauma center, providing services throughout western Massachusetts is looking for a core manager for the laboratory. In collaboration with the Medical Director, this role is responsible for the effective and efficient management of laboratory services, including pre-analytical Central Processing workflows, clinical chemistry, hematology, flow cytometry, and point of care testing, as well as other laboratory disciplines for which testing may become amenable to automated processes. The manager will ensure quality service that meets CLIA, CAP, JCAHO, and other regulatory requirements, as well as the needs of internal and external clients. This includes overseeing departmental performance improvement, quality control and assurance activities, staff education and development, and maintaining effective interdepartmental working relationships and communication. The goal is to develop and maintain a positive, effective work environment for staff, provide technical expertise and consultation to healthcare providers and other contacts, and support Baystate Franklin, Baystate Noble, and Baystate Wing laboratories.

Requirements

Bachelor's Degree in a clinical laboratory sciences field
MT (ASCP) or equivalent certification
5+ years management experience in a clinical laboratory setting required
Experience in management of complex, automated testing systems.
Experience and successful record of personnel management.
High level of skill in working with computerized systems and software.
Strong analytical skills and high level of knowledge in laboratory science.
Ability to oversee and support troubleshooting and investigation of quality and other performance issues.
Excellent written and verbal communication skills.
Demonstrated knowledge of laboratory science discipline: includes test theory, normal and abnormal values, function of automated and computerized equipment in area, excellent written and verbal communication skills, computer and software skills: Word and EXCEL.

Responsibilities

Personnel Management: responsible for performance evaluations, scheduling, orientation, training, staff development and education, recruitment, timesheets, promotions, transfers, disciplinary action, termination and similar actions. Within scope of authority, in collaboration with Human Resource business partner, resolves grievances and personnel problems. Investigates and resolves complaints. Actively supports "employer of choice" and employee engagement concepts in order to ensure a positive work environment. Must embody the Baystate Health Operating Principles.
Technical Operations: In collaboration with Medical Directors, develop and maintain policies and procedures that meet all regulatory requirements. Ensure accurate, timely and appropriate performance of pre-analytical workflows and clinical testing. Introduce new tests, instrumentation and method improvements as required/directed by Medical Director and/or Laboratory Senior Director. Oversee evaluation and selection of equipment, make recommendations for equipment acquisitions and collaborate with Laboratory Senior Director and Materials Management staff in contract evaluation and negotiations for equipment and supplies. Serve as a resource to health care providers regarding resolution of unusual findings, interpretation of test results and recommendations for testing.
Establish and maintain a system level Quality Program for oversite departments to meet or exceed standards and regulations utilizing CAP, DPH and JCAHO requirements as a benchmark, ensuring, with community hospital managers, compliant policies and procedures across all BH laboratories. Maintain a system that educates staff, monitors performance against standards and strives for continuous improvement. Employ LEAN techniques as appropriate.
Work with Medical Directors to ensure only medically necessary and clinically relevant testing is offered and performed. Work with laboratory management across BH to ensure collaboration, standardization, integration and oversight (where appropriate) of related services across the health system. Collaborate with Senior Management and Laboratory Senior Director in support of strategic planning.
Financial Management: responsible for service operation within budgetary guidelines. Monitor financial performance on regular basis or as required. Prepare annual budget and proposals for capital equipment and new programs. Maintain Charge Description Master and appropriate CPT coding for all test procedures.
Work with management team to implement strategies that develop and maintain a competent, motivated and productive staff capable of meeting short and long term goals.
Observe all health and safety requirements along with the laboratory safety officer.
Adhere to all BH system and departmental compliance policies and any applicable laws and regulations.
Ensure that patient and employee safety and confidentiality are maintained. Maintain confidentiality of sensitive business information.
Practices the BHS values of trust, respect, integrity, communication and collaboration.

Benefits

High-quality, low-cost medical, dental and vision insurance
Generous PTO with scheduled earned increases
Continuing education support and reimbursement
First Time Home Buyers Financial Packages
Farm Share Memberships
403b retirement company match & annual company contribution increase based on years of service
Free money coach advice from a certified professional
Wellbeing programs that include but are not limited to mental, physical, and financial health
Pet, home, auto and personal insurance
Life insurance
Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!