Core IT Svcs Splst

The University of New Mexico • Albuquerque, NM

2d • Hybrid

About The Position

The University of New Mexico Information Technologies EMSS (Enterprise Managed Systems and Services) team is seeking a Core IT Services Specialist to help maintain and expand a robust systems framework that supports current and future on-prem and cloud services in a large and complex academic enterprise. IT provides a creative work environment with flexible work hours and a supportive team environment. UNM offers outstanding benefits including paid annual and sick leave, a retirement plan and educational benefits for employees and their families. Under limited supervision, provides technical leadership in the development and implementation of information technology initiatives with impact across multiple colleges/schools/divisions. Functions as part of the portfolio of services within the core IT division. Evaluates and recommends information technology solutions to leadership and other professionals. Maintains a broad knowledge of state-of-the-art technology, software, and/or systems relative to higher education. Positions in this classification are reserved for units reporting to the Chief Information Officer.

Requirements

• Bachelor's degree; at least 4 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.
• Windows Server
• Microsoft Entra
• Microsoft 365
• PowerShell
• Microsoft Active Directory
• Windows File/Print Services
• Microsoft Exchange Server

Nice To Haves

• SailPoint IDM
• Multi-factor Authentication (Azure MFA and Suo Security)
• VMWare vSphere/vCAC/vRA/NSX
• Authentication (OpenID Connect, SAML2)
• AI Tools

Responsibilities

• Provides 24/7 support for mission critical systems that supports 50,000+ students, faculty, staff and affiliates university wide including the Health Science Center (HSC) and branches.
• Responsible for meeting audit compliance including but not limited to FERPA, HIPAA, PCI, GLBA and Export control.
• Provides central management and support for over 300 servers and 5000+ workstations.
• Provides technical leadership on a variety of highly specialized projects requiring expertise on core information technology systems and services with direct and positive impact to user experience and security at UNM.
• Serves as subject matter expert for WES team’s enterprise- wide services.
• Plans, coordinates and executes the development, implementation, installation, upgrades, migrations and testing of complex enterprise systems.
• Designs and implements integrated information systems solutions to meet university requirements.
• May supervise/lead other technical team members.
• Manages Cherwell tasks effectively and completes them by their due dates while providing outstanding customer service.
• Monitors core service infrastructure and scales up as demand increases.
• Identifies and capitalizes on opportunities for automation via scripting, job scheduling and related disciplines.
• Documents and publishes information and instructions on systems, services and processes.
• Troubleshoots, assists and resolves hardware, software, connectivity and security problems.
• Maintains currency of knowledge with respect to relevant technologies and systems.
• Provides on-call support for WES team’s services.

Benefits

• paid annual and sick leave
• a retirement plan
• educational benefits for employees and their families
• medical, dental, vision, and life insurance
• educational benefits through the tuition remission and dependent education programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level