Core IT Svcs Splst,Sr

University of New Mexico•Albuquerque, NM

2d•Onsite

About The Position

The Core IT Specialist, Sr position will serve as the subject matter expert and primary administrator of the Cisco Unified Communications infrastructure, including Call Manager, Unity Connection, Contact Center Express, and associated voice gateways. The specialist will provide daily operational support, coordinate system changes, manage user escalations, and liaise with vendors and technical support services. In addition to maintaining voice services, this role will be pivotal in supporting the strategic goals of the university and hospital by ensuring the reliability and performance of communication systems that thousands of staff, clinicians, faculty, and students rely on. This is a full-time, benefits eligible position.

Requirements

Knowledge of current technological developments/trends in area of expertise.
Knowledge of computer/computational science, data analysis, and programming technologies, concepts, and techniques.
Skill in organizing resources and establishing priorities.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to provide technical guidance and leadership to professional personnel in area of expertise.
Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

Nice To Haves

Strong hands-on experience administering Cisco Unified Communications Manager (CUCM) in an enterprise environment.
Experience with Cisco Unity Connection, UCCX, Webex, and other Cisco collaboration platforms.
Proficiency in configuring and troubleshooting call routing, dial plans, SIP/H.323, and voicemail services.
Solid understanding of VoIP and networking concepts, including TCP/IP, routing, and switching.
Demonstrated ability to troubleshoot voice and video quality issues and complex system outages.
Experience supporting Cisco IP phones, gateways, and voice infrastructure hardware.
Knowledge of Microsoft enterprise services, including Active Directory, Exchange, and LDAP integrations.
Experience with virtualized environments (VMware), Linux-based systems, and SSL certificate management.
Strong analytical, problem-solving, and documentation skills.
Excellent verbal and written communication skills with the ability to collaborate across technical teams.
Ability to work independently while also functioning effectively within a team environment.
5+ years of experience administering and supporting Cisco telecommunications or unified communications systems.
Cisco Collaboration certifications CCNP, or higher.

Responsibilities

Configure, and administer Cisco Unified Communications Manager (CUCM) and related applications, including Cisco Unity Connection, Cisco Unified Contact Center (UCCX), Webex, and Jabber.
Install, configure, and support associated hardware, including Cisco IP phones, gateways, and voice infrastructure components.
Design, configure, and maintain call routing, dial plans, and call flows to ensure efficient and reliable voice services.
Administer voicemail systems, including mailbox provisioning, greetings, and messaging policies.
Integrate Cisco unified communications platforms with Microsoft Teams, Webex, Active Directory/LDAP, and third-party systems.
Monitor system performance and call quality; proactively identify, troubleshoot, and resolve voice, video, and messaging issues.
Diagnose and resolve complex technical issues related to connectivity, call quality, signaling, and system performance.
Plan and perform software upgrades, patches, and maintenance, ensuring system availability and security compliance.
Implement and maintain disaster recovery and high-availability strategies for unified communications systems.
Apply and maintain security best practices, including certificate management and secure integrations.
Provide advanced technical support to end-users for Cisco IP phones, voicemail, and collaboration tools.
Collaborate closely with network, security, server, and application teams to ensure seamless integration with enterprise infrastructure.
Create and maintain technical documentation for system architecture, configurations, procedures, and troubleshooting.