Core Crew (Front Desk & Sales) - Cleveland, OH

[solidcore]•Cleveland, OH

34d•Onsite

About The Position

This is a part-time role focused on providing front desk, administrative, and sales support to the Head Coach & Community Manager. The Core Crew member will be responsible for bringing the [solidcore] client experience to life by connecting with clients, fostering community, recognizing achievements, and educating about offers. Key duties include client interaction, managing system tasks, maintaining product knowledge, assisting with daily operations, addressing client concerns, and following up on sales leads. The role requires a high school education, the ability to lift up to 30 pounds, and a flexible schedule.

Requirements

High school education, some college preferred
Ability to lift up to 30 pounds
Ability to walk through all areas of the studio
Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours
Excellent interpersonal and communication skills
Outstanding customer service skills
Strong organizational skills
Careful attention to detail
Must be willing to initiate tasks and perform duties without direction
Ability to stand for long durations of time

Nice To Haves

1 year sales experience preferred
MBO experience preferred
Passion for fitness, wellness, and the [solidcore] brand

Responsibilities

Bringing [solidcore]’s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client’s name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming
Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively
Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested
Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately
Quickly addressing any maintenance or equipment issues that are visible to clients
Following up with client lists in Axle to meet monthly sales quota
Responding to client emails
Alerting coaches about client milestones and setting up the celebration board