Core Application Administrator

Community Financial System, Inc.•Syracuse, NY

11h

About The Position

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Requirements

Associate Degree in Computer Science, Information Systems, or related field or equivalent experience; extensive experience with and training on change management processes, installation and maintenance of vendor supplied software.
All applicants must be 18 years of age or older.
Proficient reading, writing, mathematics and analytical skills.
Excellent interpersonal, communication, and supervisory skills.
Must be able to thoroughly document processes and work performed.
5 years experience in Information Technology in a banking or financial environment part of which should include application adminitration duties

Responsibilities

Responsible ongoing administration of the Jack Henry Silverlake core application, and other ancillary Jack Henry applications.
Work closely with software vendors to ensure reliability, and integrity of the bank’s core processing environment.
Monitor the health of the Jack Henry Core application.
Function as the technical liaison with Jack Henry Associates (JHA) regarding maintenance (including core application purge processing, releases, fixes, monitoring JH updates, and troubleshooting.
Work with vendors to develop and implement effective escalation procedures for resolution of core software issues.
Tracks outstanding issues with vendors and conducts appropriate follow-up to ensure that issues are resolved in a timely manner.
Coordinates with vendors, IT System Administration, and application personnel to install and test releases, patches, and upgrades in a timely and accurate manner.
Works with vendor and bank application personnel to implement new product installations and upgrades that interface with the core system
Woks with vendor and department representatives on data mapping or mining of the core application.
Work with the designated night processing personnel to develop and maintain procedures and policies for proper execution of the night jobs associated with the JHA systems.
Monitor daily logs of key events regarding nightly processing to insure that night processing is timely, and complete.
Work with identified resource to ensure that cross coverage exists in his/her absence.
Function as the security administrator for the JHA environment.
Work with the Department Manager, Manager of Tech Support and Information Security in the development and maintenance of policies and procedures regarding security of the JHA environment.
Coordinate bank-wide Change Management testing for releases, and maintain appropriate documentation for testing.
Manage and complete form promotion through turnover and maintain required documentation.
Perform Year End Processing in test and production environment including Year End tax submission.
Report to management on performance, responsiveness, and outstanding issues regarding the core application environment on a regular basis.
Provide assistance wherever necessary to help the Information Technology Department and the bank in achieving their annual goals.