Copilot Chat/M365 Trainer

Alpha Omega • Arlington, VA

11d • $104,000 - $150,000 • Remote

About The Position

We are seeking a dynamic and technically proficient Copilot Chat & Microsoft 365 Copilot Trainer to lead AI adoption and workforce enablement initiatives across the organization. This role focuses on training employees to effectively use both Microsoft Copilot Chat and Microsoft 365 Copilot applications to improve productivity, collaboration, communication, and decision-making. The ideal candidate combines expertise in Microsoft 365 tools with strong instructional and communication skills to deliver engaging training programs, develop AI usage standards, and support enterprise-wide adoption of generative AI technologies.

Requirements

• Federal Client requires US citizenship.
• Bachelor’s degree in Information Technology, Education, Business, Communications, or related field preferred.
• Experience designing, building, and supporting Microsoft Power Platform solutions.
• 3+ years’ experience working with OpenAI GPT models, either via Copilot or directly via Azure AI or OpenAI.
• Strong hands-on experience with Microsoft 365 applications.
• Experience using Microsoft Copilot Chat and Microsoft 365 Copilot tools.
• Understanding of generative AI concepts and prompt engineering techniques.
• Excellent presentation, facilitation, and communication skills.
• Ability to simplify technical concepts for non-technical audiences.
• Experience developing training content and learning materials.
• Knowledge of AI, Generative AI and Copilot, and Microsoft productivity suites (Power Platform, SharePoint, Teams, Outlook, Office 365).
• Ability to guide and train the enterprise and end users on how to: Interact with Copilot (prompts, document context, instructions, agentic) to maximize output and interpret content generated to help drive insight and support decision making.
• Ability to guide and train the enterprise and end users on how to: Integrate Copilot into business operations, assisting with the introduction of functionality into workflow.
• Ability to guide and train the enterprise and end users on how to: Define Copilot use cases by mapping business requirements to Copilot capabilities, maximizing usage without customizations and providing design guidance for necessary customizations.
• Ability to support the adoption of AI technologies and productivity tools within diverse business units.
• Proficiency in AI automation, machine learning models, and NLP-based systems.
• Strong problem-solving skills for technical debugging and optimization.
• Knowledge of cybersecurity best practices in AI-powered enterprise solutions.
• Strong understanding of IT Service Facilitation processes and methodologies.
• Experience with business analysis, requirements gathering, and translating needs into actionable recommendations.
• Excellent communication skills with the ability to facilitate discussions, document requirements, and present solutions effectively.
• PL-900 (Microsoft Power Platform Fundamentals) – Required by start date

Responsibilities

• Deliver instructor-led, virtual, and self-paced training sessions for: Microsoft Copilot Chat, Microsoft 365 Copilot, Teams Copilot, Outlook Copilot, Word Copilot, Excel Copilot, PowerPoint Copilot, SharePoint and OneDrive integrations.
• Teach employees how to use AI responsibly, securely, and effectively in daily workflows.
• Demonstrate real-world business use cases and productivity enhancements using Copilot tools.
• Conduct prompt engineering workshops and AI best-practice sessions.
• Provide individual mentoring and coaching.
• Create training materials including: User guides, Quick-reference sheets, Videos and tutorials, Hands-on labs, eLearning modules, Prompt libraries and templates.
• Develop role-based learning paths for executives, managers, and end users.
• Maintain current training content as Microsoft releases Copilot updates and new AI capabilities.
• Act as the primary point of contact for team members seeking AI-enabled technology, productivity tools, automation, and custom solutions.
• Facilitate the requirements-gathering process, translating business needs into potential solutions using Microsoft Power Platform, Copilot, and other AI tools.
• Deploy, configure, and manage Microsoft Copilot within Microsoft 365 environments.
• Develop and implement best practices for AI-assisted workflows and automation.
• Troubleshoot Copilot-related technical issues, performance bottlenecks, and security concerns.
• Collaborate with IT and cybersecurity teams to ensure data privacy and compliance.
• Evaluate Copilot updates, enhancements, and integrations for business needs.
• Provide technical training and documentation for teams using AI-powered tools.

Benefits

• 15 days PTO including paid parental, military, and bereavement leave
• Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company’s holiday schedule each year)
• Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
• Life Insurance, STD/LTD term disability coverage, with employer paid premiums
• 401 (k) plan with a match that is 100% vested after you complete two years of service
• FSA/DFSA/HSA flexible benefit plans
• Annual Tuition & Professional Development Reimbursement benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level