Copier Technician
DEX Imaging•Kalamazoo, MI
•Onsite
About The Position
At DEX Imaging, we're looking for a Copier Service Technician who is part problem-solver, part tech whisperer, and all-around customer service superhero. This role involves digging into the mechanics of machines, troubleshooting like a pro, and ensuring office life runs smoothly. DEX Imaging is a leading provider of document handling equipment and services, and the nation's largest independent provider of office technology, committed to excellent customer service.
Requirements
- Must possess a valid driver’s license
- Ability to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job.
- Superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their customers.
- Mechanically inclined
- Extremely reliable and trustworthy
- Comfortable working independently
- Excellent communication skills
Responsibilities
- Provide service and customer support during field visits or dispatches.
- Manage all on site installation, repair, maintenance and test tasks.
- Diagnose errors or technical problems and determine proper solutions.
- Produce timely and detailed service reports.
- Follow all company’s filed procedures and protocols.
- Cooperate with technical team and share information across the organization.
- Comprehend customer requirements and make appropriate recommendations/briefings.
- Update job knowledge by participating in educational opportunities; reading professional publications.
Benefits
- Full benefits
- Competitive pay
- Uncapped commissions
- Opportunity for training, development, and promotion
- Excellent corporate discounts
- Employee recognition and rewards program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
