COPD Navigator

Hometown Healthcare • Clifton Park, NY

3d

About The Position

Reporting to the Director of COPD Programs, the COPD Navigator will provide patient education, medical device setup/calibration, and clinical assessments to ensure patients are supported for their respiratory therapy success.

Requirements

• High school diploma or general education degree (GED); or equivalent combination of education and experience - required
• Certified Respiratory Therapist (CRT) or Registered Respiratory Therapist (RRT) - required
• Proven ability to communicate clearly, both verbally and written - required
• Proven success providing an exceptional patient experience - required
• A history of exceptional attention to detail - required
• A history of maintaining confidentiality - required
• Demonstrated mastery responding to questions in a tactful & professional manner - required
• Strong interpersonal skills & the ability to effectively work with a wide range of individuals - required
• Demonstrated history of being self-motivated & a desire to work effectively, autonomously - required
• Proven history of accountability & ownership - required
• A working knowledge of MS Office Suite and Cloud and/or Google Suite Docs - required

Nice To Haves

• Associates degree from a 2-year college and/or 4 years related experience or training; or equivalent combination of education and experience - desired
• A working knowledge of Brightree, and Airview softwares - desired
• Demonstrated history working in the medical field, or with Home Medical Equipment - desired
• Success operating within a Quality Management System (QMS) or similar regulated environment - desired

Responsibilities

• Become an expert in Hometown Healthcare’s severe COPD product and services portfolio
• Evaluate respiratory order, understand patients’ prescribed therapy needs, assess and evaluate the patient to begin therapy
• Ensure proper set-up of medical devices, through clear and thorough patient education, validated by subjective patient responses and objective clinical measures
• Support total coordination of care lifecycle; patient education, delivery, charting/documentation, care management onboarding, clinical assessments, clinical escalations, and eventual offboarding and asset recovery
• Participate in 24/7 clinical on-call rotation schedule
• Expected to be a contributing force in the creation and/or continuous improvement of Standard Work within area of cognizance

Benefits

• Be a part of a locally owned & operated business, who values treating everyone with integrity & respect
• Be a part of a progressive company challenging the status quo
• Company sponsored benefits program, including retirement plan
• Generous paid time off and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees