Coordonnateur(trice) du service à la clientèle

TC Transcontinental • Montreal, QC

4d

About The Position

Create value at TC Transcontinental. At TC Transcontinental, we've got it made, and that's because of the expertise of our team. We have been driving innovation since 1976. Founded 50 years ago and 4,000 employees strong, Transcontinental Inc. (TSX: TCL.A TCL.B), known under the TC Transcontinental brand, is a Canadian retail marketing services company, Canada's largest printer, and the Canadian leader in French-language educational publishing. Driven by the vision of a more informed, educated and prosperous society, TC Transcontinental propels its clients' success across the retail, education, book and information industries. With agility, creativity and boldness, we design and deliver innovative, high-value products and services. Are you passionate about building client relationships, managing multiple projects, and working in a fast-paced environment where no two days are the same? Join a collaborative team where you will play a key role in delivering high-quality advertising and production solutions for leading retail clients.

Requirements

• Postsecondary education in a related field or equivalent experience
• Proficiency with Microsoft Office, particularly Outlook
• Strong verbal and written communication skills
• Bilingualism (French and English) is a strong asset
• Experience within advertising agencies, marketing, printing, publishing, or production environments is considered an asset
• Experience in customer service, account coordination, project coordination, or account management
• Strong organizational and prioritization skills
• Ability to manage multiple projects in a deadline-driven environment
• Outstanding communication and interpersonal skills
• Proactive problem solver with a customer-focused mindset
• Strong attention to detail and ability to thrive in a fast-paced setting

Responsibilities

• Deliver exceptional customer service to assigned clients
• Coordinate multiple projects and ensure deadlines are met
• Build and maintain strong client relationships
• Receive, analyze, and communicate client requests to internal production teams
• Monitor project progress and ensure client expectations are met
• Assist in resolving issues and managing competing priorities
• Work closely with production, account management, and cross-functional teams

Benefits

• Competitive compensation with performance-based incentives and retirement savings plans with company match
• Customizable group benefits including health, dental, life, disability, and travel insurance
• Paid time off
• Employee perks such as discounts on insurance, wireless plans, travel, and more
• Career development opportunities
• A dynamic, inclusive work environment where your voice matters and your growth is supported

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree