Genesee Connect Coord FT

Mass Transportation Authority- Flint MI•Flint, MI

10h•Hybrid

About The Position

The Genesee Connect Coordinator will provide excellent customer service through the performance of job tasks, which include monitoring telephone requests, scheduling vehicles and operators, and dispatching vehicles; and provide full range of customer service responsibilities; Perform driving duties, as needed; Perform other duties as required.

Requirements

High School Diploma or equivalent
Excellent customer service skills
General clerical skills
Computer keyboard skills
Working knowledge of Microsoft Windows Applications
Knowledge of traffic codes, rules, and regulations. Must have the ability to operate vehicles in a safe manner in full compliance with local and State traffic laws and ordinances.
Knowledgeable of geography of City of Flint and Genesee County
Ability to pass a Department of Transportation (DOT) physical and drug screen, criminal and reference checks
Ability to attend work regularly and work under stressful conditions
Ability to work in a Team Environment
A valid Michigan Chauffeurs Driver’s License with a clean driving record
Maintain continuous professional attitude, appearance and conduct at all times
Maintain continuous awareness and concern for the safety and well-being of every passenger
Maintain constant care in the use of all Mass Transportation Authority equipment and report all defects as they are found
Maintain sound judgement in determining and reporting all pull-offs, incidents or accidents and equipment defects
Adhere to required radio courtesy and procedures
Wear and maintain prescribed MTA Operator’s uniform; maintain a clean, well-groomed appearance at all times
Comply with all Mass Transportation Authority rules and regulations and contractual requirements
Punctuality
Maintain a clean driving record

Responsibilities

Respond to telephone inquiries regarding service and take appropriate actions with courtesy and tact
Enter ride requests and schedule vehicles on specialized computer software
Prepare schedules of service according to existing procedures and practices
Execute dispatch functions consistent with the dual requirements of effective customer service and compliance with MTA procedures
Perform other duties as assigned
Operate transit vehicle in a safe, courteous and timely manner, as needed