Full-Time Coordinator

TJX•Westlake, OH

4d•Onsite

About The Position

Sierra at TJX Companies is seeking a Full-Time Coordinator to lead the frontline team in promoting a highly satisfied customer experience and driving customer loyalty. This role involves training and mentoring Associates on register transactions, adhering to company policies, and fostering a welcoming and engaged culture. The Coordinator will also be responsible for managing cash controls, coordinating breaks, maintaining store standards, and ensuring adherence to all operational and loss prevention policies. This is an opportunity to grow your career within a Fortune 100 company and the world's leading off-price retailer.

Requirements

High School graduate or equivalent degree preferred.
Available to work flexible schedule including evenings and weekends.
Able to work as a team member.
Excellent interpersonal skills.
Exceptional customer service skills.
Able to lift heavy merchandise with/without reasonable accommodations.
Able to train and provide direction to others.
Able to run a register/handle money.
Must be able to handle confidential information with discretion.

Nice To Haves

Previous retail/supervisory experience preferred.

Responsibilities

Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty.
Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions.
Acts with integrity to adhere to company policy and procedures.
Promotes a culture where everyone feels welcomed, valued, and engaged.
Has a strong desire to achieve team and individual results.
Available and willing to work in multiple areas of the store as needed.
Promotes a “Highly Satisfied” customer experience.
Drives customer loyalty through programs and initiatives.
Addresses customer concerns and issues promptly.
Updates Associates on current customer experience feedback, goals, and company initiatives.
Trains and mentors all Associates on Policies and Procedures.
Provides recognition and constructive feedback on cashier performance.
Maintains and monitors cash controls including change fund.
Adheres to all labor laws and meal and break period policies.
Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
Audits and approves paperwork.
Maintains cleanliness, recovery, and organizational standards throughout the frontline.
Monitors all frontline equipment, communicating issues to management.
Executes and adheres to Company directives.
Maintains and upholds merchandising standards within the queue-line.
Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards).
Ensures proper and timely handling of damages and Mark out of Stock.
Promotes a safe environment, reporting any type of safety hazard in the store.
Other duties as assigned.