Coordinator_FT-Perm

LOFT Community Services•Toronto, ON

13d•CA$67,011 - CA$79,010•Onsite

About The Position

The McEwan Case Management Program provides community-based service navigation, accompaniment, referral, and advocacy services to individuals who are living or at risk of HIV, have experienced and/or are experiencing homelessness or precarious housing, or identify as trans or non-binary and are not adequately connected to health services. The team is comprised of three services: Addictions Supportive Housing (ASH), Mental Health Case Management, and Positive Service Coordination (PSC). The program provides holistic case management services to individuals staying in a range of shelter, treatment, hospital and detox, and transitional and permanent housing environments; living with complex mental and physical health challenges, substance use barriers, and cognitive impairments; are incarcerated or have experience of incarceration; and present with other support needs. As such, the program aims to provide timely interventions to access and advocate for health care and community-based services, motivate individual goal-setting through collaborative and empowering methods, and reduce isolation through building connections to safe community. The Coordinator provides overall team leadership and ensures the effective delivery of harm reduction and outreach services across the regions. This role oversees day-to-day operations, including Case Manager services, and supports clients by facilitating optimal care through a range of assistance and resources. In collaboration with the Manager, the Coordinator develops and maintains relationships with network partners, represents LOFT at system tables, and ensures staff including partner agency staff are informed about program operations and documentation requirements for reporting purposes. The coordinator is also responsible for guiding staff, maintaining service quality, and fostering strong relationships with individuals who are unhoused, at risk of homelessness, street-involved, or experiencing mental health and substance use challenges.

Requirements

A degree/diploma in health care/social services or another related field.
At least 5 years’ relevant experience in the mental health sector.
Strong understanding of harm reduction and Psychosocial Rehabilitation (PSR) principles, with the ability to apply these in practical, client-centered settings.
Strong intake presentation and group facilitation skills
Strong assessment, crisis intervention, advocacy, and problem-solving capabilities.
Experience supporting individuals living with HIV or at risk of HIV, including those who self-identify as 2SLGBTQ+ and BIPOC, as well as individuals experiencing mental health challenges, addictions, cognitive impairments, and other vulnerabilities.
Experience in program development, planning, evaluation, and facilitating groups or meetings.
Experience in facilitation, conflict resolution, and/or mediation to foster collaborative relationships between colleagues, teams and partnerships.
Excellent organization, time management, ethical judgement, communication, counselling, and relationship-building skills, with the ability to engage clients in sensitive and complex situations.
Familiarity with community resources and ability to build effective relationships with service providers, families, and support networks.
Computer literacy for documentation, reporting, and maintaining records.
A satisfactory vulnerable sector check (VSC) is also required.

Nice To Haves

A valid Ontario driver’s license is an asset

Responsibilities

Oversee all aspects of site management, including maintenance, security, and ensuring adherence to health, safety, and regulatory standards.
Promote client independence and well-being through coaching, mentoring, and advocacy, helping clients access services, resolve conflicts, and navigate social and healthcare systems.
Provide direction to front-line staff, including scheduling, training, recruitment support, and performance management to ensure effective service delivery.
Build and maintain strong partnerships with service providers through presentations, education, outreach, and ongoing communication to promote program services, support effective referrals, and address HIV-related health equity gaps.
Manage daily operations, maintain accurate records, oversee petty cash, coordinate repairs and resources, and ensure proper documentation and incident reporting.
Contribute to service planning, quality improvement, and program evaluation activities, including reporting, data tracking, and identifying service gaps.
Facilitate client meetings and group activities that support well-being and a positive living environment.

Benefits

medical
dental
vision
life insurance
long-term disability
Defined Benefits Pension Plan
24/7 Employee Assistance Program
E-learning program available all year round
Starting vacation time above minimum standard
Additional paid personal and paid sick days
Professional development budget available to help you nurture and shape your career
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
Tuition reimbursement program
Maternity-leave and Parental leave top up program