Coordinator - South East

InLife Independent Living

3d•Hybrid

About The Position

InLife is a not-for-profit disability support provider specializing in working with people with frequent and complex support needs, including 24/7 assistance. They build teams around each client, depending on their needs and preferences, and partner with people with any type of disability who want to live independently in the community. The Coordinator role is crucial in this process. Clients may have physical disabilities, acquired brain injuries, neurological conditions, intellectual disabilities, or autism. InLife is recognized as one of the Top 10 Best Large Workplaces in Australia and a Best Workplace in the Healthcare & Social Assistance category. The Coordinator role at InLife is unique, focusing on client relationship management and creating effective support teams. Coordinators work with clients in their homes or shared accommodation settings to develop and manage teams that support their goals. These roles offer opportunities for career and leadership development within the disability sector. Coordinator roles can vary, involving managing individual clients, supported independent living (SIL) homes, or apartment complexes with multiple clients. All roles include a component of built-in support work to maintain close client relationships and understanding of their needs. The proportion of coordinating versus direct support work varies by setting. Coordinators work as part of a close-knit regional team in flexible roles.

Requirements

A successful track record in disability, health or community services, including having worked in direct client support and experience coordinating a team.
Previous experience rostering and the use of record management systems
A passion for client focussed care and a collaborative approach
Active listening skills and the ability to build meaningful relationships with clients and care teams
Tech savvy and comfort with using and/or learning our cloud-based apps for things like rostering and incident reporting
Well-developed communication skills – both in report/note/email writing and the ability to engage professionally with staff, clients and their families
Confidence and energy to inspire and support other Assistants
Full Victorian driver’s licence and suitable vehicle (reimbursed for use)
NDIS Worker Screening Check

Nice To Haves

Relevant qualifications and/or experience in Community Services/Case Management (or equivalent)

Responsibilities

Lead a team of InLife Assistants (disability support workers) to provide great service
Coaching and Mentoring the team of InLife Assistants
Develop and maintain positive, respectful and supportive relationships with our clients and the important people in their lives
Work side-by-side with our clients to foster and promote positive outcomes
Collaborate with InLife’s Client Service Managers to maintain client team rosters, recruit team members and guide them through induction
Provide ongoing support, mentoring and client-specific training for staff
Maintain client records and monitor funded support budgets, as required
Contribute to the continuous improvement of InLife’s policies and procedures
Participate in our in-house on-call after hours coordinator roster
Working on shifts with the clients