Title Coordinator (Remote)

First American•Santa Ana, CA

6d•Remote

About The Position

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. We are seeking an experienced professional with exemplary customer service, communication and organizational skills to coordinate and track demanding commercial transactions involving multiple properties on a National Level. The Title Coordinator will be responsible for working with multiple national and strategic global teams to coordinate the completion of title and escrow processes and will serve as the main point of contact between our support teams and NCS frontline operations.

Requirements

Bachelor's degree preferred
2+ years experience/knowledge in the Real Estate Industry, Title, Escrow, Mortgage or related industry.
2+ years in a Customer Service or client-facing role.
Experience mentoring, training and supporting team members in operation processes and best practices.
Strong attention to detail
Effective in a collaborative, multi-disciplinary and fast-paced team environment.
Superior analytical, critical thinking and problem-solving skills
Must have a positive, professional, and customer-focused approach when supporting internal and external customers.
Excellent verbal and written communication skills with the ability to interact effectively across all organizational levels.
Proven ability to drive results, manage priorities and meet deadlines.
Advanced proficiency with Microsoft Office applications (Outlook, Excel, Word, and Teams)
Exercises good judgment and decision-making skills.

Nice To Haves

Experience with Salesforce platform is preferred.
Experience and Knowledge of Title principles, practices and procedures is preferred
Familiar with Artificial Intelligence (AI), automation tools, and emerging technologies, including the ability to leverage AI-powered solutions to improve efficiency, streamline workflows, enhance customer service and support operational excellence.

Responsibilities

Organizes large commercial transactions in a fast-paced production environment.
Respond to, and supports First American Title, NCS Offices with their Title Requests and queries in a timely and efficient manner through various channels including, email, phone and our customer service platform.
Act as a point of contact representing the Global production teams to our internal clients and partners.
Act as a subject matter expert for global title production teams.
Draft new procedures, policies, and training materials as needed.
Direct and instruct teams across multiple global locations.
Ensure established procedures are followed, implementing new ones as needed.
Promote continuous improvement in efficiency initiatives to enhance production and reduce costs
Work with Production Supervisor and Operations Manager to track KPI reports.
Anticipates correct trends which would compromise the achievement of our team’s targets.