Coordinator_FT-Perm

LOFT Community Services•Bradford West Gwillimbury, ON

5d•CA$64,933 - CA$76,560•Onsite

About The Position

The Coordinator provides team leadership in the overall service delivery and day-to-day operations of the Service. In conjunction with the Program Manager, this position provides a range of assistance and support in facilitating optimal client care and facilitates the general operation. Bradford House provides specialized assisted living support to vulnerable older adults with complex needs. Bradford House responds to each resident’s needs, so they can live safely and in good health in the community as they age. Through our care, we aim to postpone for as long as possible, or eliminate, any need for institutional care. Our program offers 24/7 care through our specialized Personal Support Worker (PSW) team, providing such services as assistance with personal care, essential housekeeping, laundry services, medication support and escorts to appointments. LOFT’s Case Managers offer one-on-one support and provide care coordination, crisis intervention, system navigation and client advocacy. They connect clients with the services they need to become healthier, happier, and as independent as possible. Our team calls upon a variety of resources, including medical, financial, emotional and recreational supports. Mental, physical and spiritual health are improved by social interaction and the sense of belonging that comes from a welcoming and supportive community. Our life enrichment services offer residents opportunities to enjoy life, try new things, and become involved in their local community. The goal is to ensure that clients have access to interesting and stimulating activities and social opportunities through regular in-house events and group outings in the community. Bradford House offers healthy and delicious meals and snacks for residents and is able to accommodate certain special diet requests.

Requirements

A degree/diploma in health care/social services or other related field with a minimum of five years relevant experience in the mental health sector
The position requires an excellent understanding of harm reduction and psychosocial rehabilitation principles as acquired through a post secondary degree/diploma in human services, coupled with at least five years of experience providing community support services to the client population in order to provide team leadership in the application of the theories to practical settings.
Knowledge is required of the issues faced by adults with special needs and of a marginalized client group which can include addictions, cognitive impairments, HIV/AIDS
Experience in program development, planning and evaluation.
An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
Experience in conducting meetings or facilitating groups, good analytical, time management, and organizational skills to co-ordinate and follow-up on issues or activities with clients.
Excellent interpersonal, communication and counselling skills are required to provide team leadership and support and to engage the clients in some highly personal areas.
Advocacy skills with knowledge of local community agencies and other professional services available for the client group and an ability to establish effective relationships with service providers, residents’ families and friends.
Good intake assessment, crisis intervention, advocacy and problem solving skills.
Computer literacy sufficient to produce and maintain files, records or statistical information.
A valid Ontario driver’s license may be required for the position

Responsibilities

Overseeing all aspects of the site management of the Service. This includes managing all health and safety requirements and general maintenance and security.
Promoting the personal empowerment of each client by assisting in creating a program and programming that builds a rapport through coaching, mentoring and support, enabling each to meet the daily requirements of their living environment; advocating on their behalf in navigating the social services and health care systems to ensure accessibility and availability of services; mediating issues or conflicts between clients, or residents and neighbours, teaching conflict resolution; following-up on issues with clients to ensure resolution;
Providing direction and support to staff involved in direct service delivery; scheduling staff, assigning duties, assisting in the selection, orientation, training and performance management of staff; assisting with recruiting and hiring; developing and implementing operating procedures for the site and ensuring compliance with established standards; maintaining a general awareness of the daily activities and client issues and identifying staffing issues;
Monitoring the operations of the site and ensuring compliance with property standards and fire codes; ensure the program is following health and safety standards; coordinating the acquisition, use and maintenance of furniture, supplies and equipment, contacting appropriate source for repairs; maintaining accurate records and files on the provision of service to residents/clients, ensuring that incident reports have been completed and processed; maintaining the petty cash;
Participating in the regular service planning processes which includes preparing the service plan, operating plan, client satisfaction feedback process, quality improvement and other research activities; identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; compiling program evaluation reports and statistical information, inputting as required;
Organizing and participating in client meetings or other group activities which promote the well being of the residents and the smooth operation of the service; providing other related assistance as required.
Required to be on after-hours on call, on a rotating schedule

Benefits

A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
Defined Benefits Pension Plan
24/7 Employee Assistance Program
E-learning program available all year round
Starting vacation time above minimum standard
Additional paid personal and paid sick days
Professional development budget available to help you nurture and shape your career
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
Tuition reimbursement program
Maternity-leave and Parental leave top up program