Coordinator - Workforce Apprenticeships

Illinois Central College•East Peoria, IL

3d•Onsite

About The Position

The Apprenticeship Coordinator is responsible for supporting the recruitment, onboarding, retention, completion, and employment success of apprenticeship participants at Illinois Central College. This position provides direct participant case management, monitors academic and attendance progress, coordinates support services, and works closely with employers, faculty, internal departments, and community partners to help apprentices successfully progress through their programs. The coordinator serves as a primary point of contact for apprentices, helping participants navigate academic expectations, workplace requirements, program milestones, and available college and community resources. This position also supports grant-funded workforce programs by maintaining accurate participant records, tracking outcomes, preparing progress reports, and assisting with program coordination and compliance.

Requirements

Associate’s degree in education, business, social science, human services, workforce development, or related field; or equivalent experience working in education, training, employment services, case management, or workforce programs.
Experience supporting students, job seekers, apprentices, trainees, employees, or participants in an education, workforce, social service, or employment setting.
Proficiency with Microsoft Office Suite and ability to learn multiple technology platforms and student/program data systems.
Strong verbal and written communication skills.
Strong attention to detail, organization, follow-through, and documentation skills.
Ability to manage multiple participants, deadlines, priorities, and program requirements simultaneously.
Ability to establish and maintain cooperative, professional working relationships with students, employers, faculty, staff, community partners, and external stakeholders.

Nice To Haves

Bachelor’s degree in education, business, social science, human services, workforce development, organizational learning, or related field.
Experience working with apprenticeship, workforce development, career pathways, adult education, or grant-funded training programs.
Experience providing case management, student support, career navigation, advising, coaching, or barrier-reduction services.
Experience working with employers, registered apprenticeship sponsors, labor organizations, community-based organizations, or public workforce partners.
Experience in higher education, college policies and procedures, student services, or academic program support.
Experience working with diverse populations, including unemployed, underemployed, economically disadvantaged, adult learner, first-generation, or nontraditional student populations.
Experience maintaining participant records, progress reports, compliance documentation, or grant-funded program data.

Responsibilities

Provide comprehensive case management services for apprenticeship and pre-apprenticeship participants from recruitment, intake, onboarding, and placement through program completion and employment success.
Monitor attendance, academic progress, competency attainment, on-the-job learning, milestone completion, and overall participant engagement while using data and participant records to identify risk factors and support timely interventions.
Develop and maintain individualized participant success plans and support participants in overcoming academic, personal, financial, transportation, employment, childcare, and other barriers that may affect retention and completion.
Coordinate referrals to internal and external support services, including tutoring, advising, financial aid, community resources, transportation assistance, and other student support services.
Collaborate effectively with apprentices, employers, faculty, staff, and community partners to assess participant needs, resolve barriers, and promote successful program outcomes through strong interpersonal, communication, and relationship-building skills.
Support recruitment, intake, testing, eligibility review, onboarding, and placement activities for workforce and apprenticeship programs.
Interpret program requirements and communicate expectations clearly to participants, employers, and community partners.
Coordinate academic interventions and support activities, including make-up sessions, assessment retakes, tutoring referrals, and other student success initiatives.
Maintain accurate participant records, attendance documentation, case notes, progress reports, and compliance records while ensuring confidentiality and appropriate handling of sensitive information.
Track, analyze, and report program outcomes, including enrollment, retention, completion, credential attainment, employment placement, wage progression, and other grant or institutional performance measures.
Create and deliver orientations, presentations, workshops, and participant communications related to apprenticeship programs, career readiness, support services, and program expectations.
Apply knowledge of workforce development, apprenticeship programs, career pathways, and student support services to provide effective guidance, referrals, and participant support.
Demonstrate strong problem-solving, analytical, organizational, and multitasking skills while managing multiple participants, priorities, deadlines, and program requirements.
Participate in departmental planning, program evaluation, continuous improvement initiatives, and other activities that support participant success and program effectiveness.
Work occasional evenings and travel locally to employer, community partner, and program sites as needed.
Perform related duties as assigned.