Coordinator, Veteran and Military Outreach and Engagement

University of Memphis•Memphis, TN

About The Position

Coordinates administrative and/or operational functions of an organizational unit under the supervision of a manager or director. May supervise and/or provide guidance to employees or be responsible for the management of programs, initiatives or events.

Requirements

A bachelor’s degree and a minimum of two years of experience in student affairs, student engagement, recruitment, military or veteran services, higher education administration, community outreach, or related experience.
An equivalent combination of education, training, and experience may be substituted for the degree requirement.
Applicants must be authorized to work in the U.S.
Knowledge of VA Educational Benefits and veteran student support services
Experience with recruitment, outreach, community engagement, or partnership development
Experience developing relationships with military installations, veteran-serving organizations, community agencies, or higher education stakeholders
Experience planning, implementing, and assessing student engagement initiatives, programs, or events
Knowledge of veteran and military-affiliated student populations and their unique experiences and needs
Knowledge of outreach, recruitment, engagement, and partnership development practices
Ability to establish and maintain collaborative relationships with internal and external stakeholders
Ability to develop and deliver presentations, workshops, and educational programming
Strong public speaking, interpersonal, and communication skills
Ability to collect, analyze, and interpret engagement and program assessment data
Excellent customer service skills
Ability to manage multiple priorities and projects in a fast-paced environment
Strong organizational skills and attention to detail
Proficiency with Microsoft Office applications including Word, Excel, and Outlook

Nice To Haves

U.S. Military Veteran or Service Member (If selected, proof of veteran status will be required.)

Responsibilities

Develops and implements strategic outreach and engagement initiatives designed to increase awareness, access, and utilization of VMSS programs and services among veteran and military-affiliated students.
Establishes and maintains partnerships with military installations, veteran-serving organizations, community agencies, alumni, and campus stakeholders to support recruitment, transition, persistence, and student success.
Represents the University at military installations, recruitment events, orientation programs, community engagement activities, conferences, and professional meetings.
Coordinates and promotes programs, workshops, networking opportunities, recognition ceremonies, and signature events that foster connection, belonging, and engagement among military-affiliated students.
Serves as a liaison to student veteran organizations and collaborates with campus departments including Admissions, Financial Aid, Academic Advising, Career Services, Counseling Services, and Enrollment Management to ensure coordinated support for veteran and military-affiliated students.
Provides training, presentations, and educational programming for faculty, staff, student leaders, and campus partners regarding the unique experiences, strengths, and needs of veteran and military-affiliated students.
Supports institutional efforts to foster military-affiliated student success, belonging, and engagement throughout the university community.
Processes the certification of VA educational benefits in compliance with federal and state regulations.
Reviews and submits enrollment certifications, maintains accurate records for audits, and advises students and families on eligibility, benefits, and enrollment requirements.
Coordinates with Academic Advising, Financial Aid, the Registrar, and the Bursar’s Office to ensure timely and accurate processing of educational benefits.
Monitors changes to federal and state regulations, maintains compliance with Department of Veterans Affairs requirements, and assists in the development and implementation of office procedures related to veteran educational benefits administration.
Assists with departmental assessment, reporting, and strategic planning efforts related to outreach, engagement, and student participation initiatives.
Collects and analyzes data to evaluate program effectiveness, identify emerging trends, and recommend opportunities to enhance support for veteran and military-affiliated students.
Maintains an up-to-date understanding of university, state, and federal regulations impacting veteran and military-affiliated students.
Assists with compliance activities, audits, reports, and information requests from internal and external stakeholders, including the U.S. Department of Veterans Affairs, Tennessee Higher Education Commission, and other regulatory agencies.
Performs other related duties as assigned.