Coordinator, Training

NeighborHealth•Boston, MA

18d•$29 - $43

About The Position

The Training Coordinator will be responsible for helping to create the necessary program support for NeighborHealth’s new Care Navigators and Community Health Workers training program. The Coordinator, in partnership with the Director of The Education and Training Institute (ETI) will build out a new training program, recruitment strategy and screening process. During the training program, the Coordinator will be responsible for the overall success of each program participant by supporting trainees and providing necessary resources as trainees move through the program. The Training Coordinator will be responsible for devising marketing strategies to recruit potential students from the surrounding community and NeighborHealth staff. The TC will share information with potential participants about the work of Care Navigators and Community Health Workers. The Coordinator will work with NeighborHealth’s Community Resource and Wellness Center (CRWC) as well as other pertinent Departments to learn more about these career paths and how each role supports NeighborHealth patients. The Training Coordinator will report to the ETI Director. The ideal candidate will have a background in training and program coordination. An understanding of the value of social service navigation via Care Navigators and Community Health Workers in improving patient outcomes is preferred but not required.

Requirements

High School Diploma or G.E.D. or higher.
At least 5 years or more in a customer service or an office setting, as well as at least 2 years of training and/or program management experience.
Highly organized and comfortable using technology, including project management programs, PowerPoint, Word, Excel, and Outlook.
Able to anticipate potential problems and problem-solve independently.
Good communication skills with the ability to work with different Departments and people, as well as the ability to work independently and as a team.

Nice To Haves

College degree preferred but not required.
An understanding of the value of social service navigation via Care Navigators and Community Health Workers in improving patient outcomes is preferred but not required.
Bilingual in Spanish preferred but not required.

Responsibilities

Will provide telephone/email support, answering phones/emails in a pleasant and cordial manner while providing excellent customer service to help resolve inquiries or requests.
Help create (and assess) student applications for NeighborHealth’s Care Navigator/Community Health Worker Training Program
Track all admission deadlines and admission requirements as needed
Provide necessary programmatic support to trainees
Conduct community outreach to area schools and organizations to market the program and recruit participants.
Create marketing flyers, communications, etc to help recruit trainees interact with other NeighborHealth staff in a professional manner.
Maintain a positive attitude.
Escalate trainee concerns to ETI Director in a timely manner
Escalate program issues to ETI Director in a timely manner
Report safety and equipment problems, and malfunctioning or missing equipment to ETI’s Training Coordinator.
Use NeighborHealth communication devices appropriately.
Participate in departmental activities when pertinent to TC work
Follow established departmental policies and procedures for environmental safety and infection control.
Maintain excellent punctuality and attendance.
Promote a sense of “teamwork” through demonstration of self- direction and self-motivation.
Solve problems independently but seek assistance when necessary.
Adheres to all NeighborHealth and departmental policies and procedures.
Perform other related duties as needed.