Coordinator, Student Information Support Services

Fulton Schools•Atlanta, GA

3d•Onsite

About The Position

The Student Information Support Services Coordinator coordinates and supervises the management and support of the District’s student information system and Student Information support components. The incumbent in this position serves as the team lead for Student Information Technical Support Specialist IIs; Manages the planning, implementation, data entry, data retrieval and assessment of support and end user aspects of data collection and reporting procedures to meet Federal, State, and local requirements.

Requirements

Bachelor’s Degree in Information Technology or related field or In lieu of Degree will consider High School Diploma with equivalent experience defined as 2 yrs of similar work level experience =1 yr of college (4 yrs). Combination of experience and education may be used to meet the Degree requirement
Minimum 2 years of supervisory experience
3 additional years of experience with administration of student information systems required
Demonstrates knowledge and understanding of and ability to apply the District's Talent Office policies
Must be able to successfully manage multiple tasks, projects and responsibilities
Ability to apply critical thinking skills in rendering solutions to various issues
Must be able to collaborate effectively with District personnel, the general public, and work with diverse groups of people
Ability to develop implement, monitor, and evaluate program goals and initiatives
Ability to supervise and work effectively with departmental personnel
Good decision-making and problem solving skills
Excellent organizational and leadership skills
Excellent communication skills both written and verbal
Must effectively utilize Microsoft productivity and collaboration tools such as Outlook, O365, Teams, Sway, OneNote, etc.

Nice To Haves

ITIL Certification or similar preferred
experience supporting multiple schools and multiple student information systems preferred
Project Management or Business Analysis experience preferred

Responsibilities

Monitors services desk configurations and set-up for compliance with SLA for student information team and collaborates with Service Desk team to develop analytics as needed
Serves as Team lead for communication of updates and new application functionality
Manages Student Information resources such as website, OneNote or similar type department and support modalities
Develops procedures and directs implementation of permanent student record/transcript preservation, distribution, and retrieval in accordance with Federal and State legislation and Board policy
Directs the implementation of and provides training for school-based administrators, counselors, instructional and clerical staff on use of student information systems applications; Supervises support staff who provide training and support for school data clerks
Supports communication between State Department of Education, local Board, school and other departments, parents, and community members for the purpose of providing requested student information
Develops and provides in-service activities and procedural manuals to administrators, teachers, and classified staff regarding reporting procedures for enrollment/attendance, FTE, student records, special education, and student information system applications
Revises and disseminates departmental procedures and serves as a resource for various planning committees
Develops efficient departmental operating procedures
Meets regularly with assigned staff to identify departmental needs and prioritize projects
Leads and supervises the student information support team ensuring team and individual performance levels meet customer needs and SLAs consistently
Participates with the leadership team of the Office of Information Technology (OIT) in strategic planning, operational and project improvement planning
Leads and manages the team, ensuring team and individual performance levels meet customer needs and SLAs consistently
Contributes to the success of the Office of Information Technology (OIT) and assists in improving the overall customer experience within the assigned team continually
Participates and contributes to overall IT leadership team via collaboration, presentations and meetings
Ensures that the District and OIT mission and vision, strategy and business plan (and any updates) are communicated to and understood by all members of the assigned team
Ensures the team’s KPI’s/SMART goals are established and monitored, actions are taken and evaluated accordingly – delegating as appropriate
Conducts regular reviews of assigned staff and develops personal development plans, following capability processes where appropriate; Ensures continual development of the team and individuals occurs and that the highest potential is achieved
Reviews aspects/areas for improvement with own practice/processes, and those within the assigned area of responsibility
Ensures communication takes place both upwards and downwards across the assigned area of responsibility
Seeks support regarding personnel matters from the appropriate manager and/or Talent as needed and as appropriate
Acts as Liaison with Student Information and other FCS Departments
Performs other duties as assigned by the appropriate administrator