Coordinator, Stadium Event Operations

Cleveland Browns•Cleveland, OH

2d•Onsite

About The Position

The Coordinator, Stadium Event Operations plays a critical role in delivering world-class experiences at Huntington Bank Field. This position oversees the planning, coordination, and execution of both gameday operations and non-gameday special events, serving as Manager on Duty (MOD) for approximately 60% of all special events. The coordinator works cross-functionally with internal departments and external partners to ensure every event meets Cleveland Browns' standards of excellence.

Requirements

Bachelor's degree in Event Management, Sports Administration, Hospitality, Business, or a related field preferred; equivalent work experience will be considered.
1–2 years of experience in event management, venue operations, or a related field.
Prior supervisory experience with a demonstrated ability to lead and motivate large, part-time or hourly teams.
Strong organizational skills with the ability to manage multiple events simultaneously and prioritize effectively in a fast-paced environment.
Confident decision-maker who can work independently and respond quickly to dynamic, on-site situations.
Clear understanding of departmental and organizational policies, procedures, and staff responsibilities.
Proficient in Microsoft Office Suite (Word, Excel, Outlook); comfortable with standard office technology including smartphones and photocopiers.
Excellent verbal and written communication skills; ability to interact professionally with staff, clients, and partners at all levels.
Valid driver's license with the legal ability to operate a passenger vehicle, golf cart, and forklift (Training available).
Ability to walk, stand, and climb stairs and ramps for an entire shift (8–12 hours).
Ability to lift, carry, and transport items in excess of 50 lbs.

Responsibilities

Coordinate logistics for assigned Browns events, ensuring smooth execution in alignment with plans established by the Manager.
Partner with Aramark, 24/7 Security, Housekeeping, and Guest Services to determine staffing requirements and scheduling for non-gameday special events.
Collaborate with clients and partners to confirm event specifications, including space requirements, staffing levels, equipment, and materials.
Assess and fulfill asset needs for special events, including furniture, walk-through metal detectors, A/V equipment, and signage.
Develop and maintain Programming Diagrams for all event spaces, mapping placement of tables, chairs, equipment, and supplies.
Assist with financial tracking and post-event settlement.
Development and coordination of the building event calendar for private events, tours and football operations events.
Serve as MOD for approximately 60% of all special events (gameday and non-gameday), providing on-site leadership and decision-making authority.
Ensure all event spaces are properly set up, staffed, and equipped in accordance with approved event plans.
Act as the primary point of contact for clients, partners, and stadium staff during assigned events.
Support operations within a designated area of the stadium on gameday, assisting with setup and staff coordination.
Escalate issues to the appropriate department leads and ensure the area remains guest-ready throughout the event.
Serve as the Event Management lead in command post for gamedays and major events.
Monitor and respond to fan text messages during gamedays and major events, addressing guest concerns and coordinating appropriate staff responses in a timely manner.
Support department colleagues across Stadium Operations functions as needed.
Perform additional duties as assigned by the Manager, Stadium Event Operations