Coordinator, Sponsored Programs

University of Memphis • Memphis, TN

4d

About The Position

Coordinates administrative and/or operational functions of an organizational unit under the supervision of a manager or director. May supervise and/or provide guidance to employees or be responsible for the management of programs, initiatives or events.

Requirements

• Bachelor’s degree in business administration, information systems, public administration, higher education, research administration, or a related field
• Minimum of two year years of progressively responsible experience supporting enterprise information systems, research administration, grants management, business process improvement, or data analytics.
• Applicants must be authorized to work in the U.S.
• We are unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

• An equivalent combination of education, training and experience may be substituted for the degree requirement.

Responsibilities

• Serves as the primary functional support resource for the University's electronic research administration systems, including Cayuse and future enterprise research administration platforms.
• Coordinates system configuration, maintenance, troubleshooting, and user support to ensure system reliability and effective utilization across the research enterprise.
• Collaborates with Information Technology and software vendors to identify, diagnose, and resolve system issues while monitoring performance and recommending enhancements that improve operational efficiency.
• Maintains system documentation, communicates software updates and enhancements, and provides ongoing guidance to users to maximize the effectiveness of research administration technologies.
• Coordinates the collection, integration, validation, and management of research administration data from multiple institutional systems to ensure data accuracy, consistency, accessibility, and security.
• Develops and maintains data standards, business rules, and governance practices that support institutional reporting, regulatory compliance, and strategic decision-making.
• Performs routine data quality assessments, identifies discrepancies, and implements corrective actions to improve data integrity.
• Maintains eRA System backbone including, templates, organization, and employees and sponsors.
• Collaborates with stakeholders across the University to establish processes that promote reliable research administration data and enhance operational effectiveness.
• Coordinates projects related to the implementation of electronic research administration systems.
• Participates in business process analysis, requirements gathering, workflow design, project planning, testing, user acceptance, implementation, and post-production support activities.
• Works closely with internal stakeholders, Information Technology, and software vendors to ensure system functionality aligns with institutional business requirements and strategic objectives.
• Documents business processed, develops standard operating procedures, supports change management initiatives, and identifies opportunities to streamline research administration workflows through technology and process improvements.
• Administers user access, security roles, and system permissions for research administration platforms while ensuring compliance with institutional policies an applicable regulations.
• Maintains business process documentation and supports proposal, award, modification, and closeout activities by ensuring the integrity of research administration records.
• Coordinates with Information Technology and functional stakeholders to manage user provisioning, troubleshoot access issues, and maintain appropriate system controls that protect institutional data and support efficient business operations.
• Develops, analyzes, and maintains report, dashboards, and data visualizations that support institutional planning and research administration operations.
• Performs trend analyses related to proposal activity, award performance, sponsor engagement, and other research performance metrics to provide actionable information for University leadership and stakeholders.
• Responds to institutional data requests, develops executive-level reports, and identifies opportunities to leverage analytics for continuous improvement of research administration services and strategic decision-making.
• Assists with pre-award review notice of Awards and award setup.
• Performs quality assurance reviews of award setup to ensure accuracy of eRA system data.
• Performs other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level