Coordinator, Specialty Referral

Emory•Atlanta, GA

1d•Onsite

About The Position

Responsible for coordinating all aspects of the referral process for new patients to (sub)specialty services of The Emory Clinic, beginning at the point where the TEC registration function is complete (Global Patient Registration). This role manages patient records, coordinates clinical information across teams, and ensures referrals are processed accurately and on time.

Requirements

Bachelor's degree with two (2) years of healthcare experience, OR six (6) years of experience in a healthcare environment in lieu of a bachelor's degree.
Computer skills including IDX, Cerner PowerChart/Millennium, MS Word, and Excel.
Effective interpersonal and customer service skills.
Ability to work as part of a team.

Nice To Haves

Experience in a specialty or subspecialty clinic.

Responsibilities

Request and track patient records and prepare charts for review by a nurse navigator or other knowledgeable clinician.
Distribute charts and clinical data per departmental procedures, and scan records for multi-disciplinary appointments.
Communicate with patients and physician offices as needed to secure additional information or records.
Order and track outside images or specimens (e.g., pathology slides) as directed by the clinical team, and submit them for review by an Emory Clinic expert (e.g., Pathology) as applicable.
Assist in obtaining insurance referrals as needed.
Initiate and coordinate communication across departments, including financial counseling and clinical teams.
Schedule and pre-certify ancillary tests, multi-disciplinary appointments, or additional labs as requested by the nurse navigator.
Schedule or reschedule new patient appointments as necessary, following clinical review.
Create and manage a system for distributing clinical information to the nurse and clinical team.
Cross-train and cross-cover co-workers as needed.
Meet team goals for the number of patient referrals processed in a timely manner.