Coordinator, Social Services
Cano Health•Hialeah, FL
•Hybrid
About The Position
Provide general assistance to our patients in any service and complete any process or application for them to receive benefits through the local resources and the Government Assistance Programs.
Requirements
- High School diploma or equivalent or years of relevant experience.
- Previous experience in customer service.
- Previous experience with any Government assistance programs and/or Immigration Services.
- Microsoft Office programs experience including Excel.
- Skill in operating personal computer, phones and copy and fax machine.
- Ability to read, write and speak in English, Spanish and/or Creole languages helpful, and to write routine reports.
- Skill in oral communication and customer service.
- Ability to speak effectively and to communicate with employees, patients, and other individuals in a professional and courteous manner.
- Ability to solve practical problems and deal with situations where only limited standardization exist.
- Ability to pay close attention to detail, interpret a variety of instructions, follow up process, meets deadlines and to ensure accuracy of reports and data.
Nice To Haves
- Spanish and/or Creole languages helpful
Responsibilities
- Assist patients/visitors with the completion of the applications for SNAP, Medicaid, Medicare Saving Program, or any other Government benefit program, based on the information they provide and with the submission of verifications and general information regarding the application process.
- Assist patients/visitors to make any call connected to benefits and provide printer, fax, and copy machine for any application related document.
- Help patients/visitors to activate or request their Electronic Benefits Transfer card (EBT).
- Assist patients with the application of Medicare, Supplemental Security Income (SSI), Social Security card, change of status or any other benefit related to Social Security Administration (SSA).
- Assist patients complete the application for the Naturalization process and follow up until the end of the process.
- Complete the application of the American Passport and make the appointment to the corresponding office to compete the process.
- Assist patients with the application of Government cells phones, affordable High-speed low-cost Internet, Home Energy Assistance program (LIHEAP), Housing, Section 8, or any other public assistance benefit.
- Assist patients with the application for the Special Transportation Services, Bus pass application or Disabled Person Parking Permit.
- Participate in the department monthly meetings and/or services trainings to maintain the standards certifications.
- Handles any complaints from patients and/or family members as appropriate.
- Complete all process and handle all confidential information in an honest, ethical, and professional manner.
- Ensures that all HIPAA standards are met.
- Complete annual trainings related to Social Services and those required by company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
