Coordinator, Small Parcel Transportation

Carters Inc.•Braselton, GA

2d•Onsite

About The Position

The Small Parcel Transportation Coordinator supports end-to-end transportation execution across Carter’s network, with a primary focus on domestic outbound parcel shipments and international inbound parcel movements. This role is responsible for ensuring efficient coordination, visibility, and service performance for outbound deliveries to customers, stores, and partners, as well as tracking and managing inbound parcel shipments arriving from global origins into U.S. facilities. This position plays a critical role in maintaining operational flow by proactively managing parcel execution, monitoring carrier performance, resolving service issues, and ensuring data accuracy across systems. Through strong collaboration with internal teams and parcel carriers, this role drives on-time delivery, service reliability, and continuous improvement across the parcel network.

Requirements

High School Diploma or equivalent
Experience in transportation, distribution, supply chain, or parcel logistics (retail preferred)
Strong proficiency in Microsoft Office, especially Excel
Excellent communication skills (written and verbal)
Strong organizational and multitasking skills in a fast-paced environment
High attention to detail and problem-solving capability
Ability to work independently and cross-functionally
Strong prioritization skills with adaptability to changing business needs

Nice To Haves

3–5 years of experience in parcel, transportation, or logistics operations
Knowledge of small parcel carrier networks (e.g., UPS, FedEx, USPS) and service levels
Experience with TMS, parcel shipping systems, or carrier platforms
Familiarity with data visualization tools (e.g., Tableau)
Experience supporting multi-channel retail or eCommerce parcel operations

Responsibilities

Serve as primary point of contact for business partners regarding parcel carrier issues, escalations, and service inquiries
Communicate effectively with internal partners, customers, parcel carriers, DC operations, drivers, and leadership
Monitor domestic outbound parcel shipments across multiple business channels
Coordinate parcel shipping for new store openings, including marketing materials, vendor shipments, and inline product
Monitor international parcel shipments from external vendors to CRI offices, partners and DCs, including booking, tracking, system updates, and communication
Administer small parcel systems and portals; onboard users and troubleshoot access or functionality issues
Monitor and track international inbound parcel shipments to ensure on-time delivery to U.S. facilities
Review and validate shipment data across parcel tracking systems and internal reports
Identify, investigate, and communicate shipment exceptions to ensure visibility and timely resolution
Highlight parcel carrier service commitment shortfalls and escalate risks to leadership
Proactively manage delays, routing issues, and clearance-related disruptions impacting parcel flow
Maintain accurate data within transportation and parcel systems (TMS, carrier portals, internal databases)
Ensure consistency and integrity across operational reports, tracking systems, and shipment data
Develop and maintain reporting for parcel volume, service performance, and transportation costs
Partner with audit teams to support parcel invoice validation and reporting
Identify and escalate system or data discrepancies to IT and external providers
Utilize Excel and reporting tools to track trends, analyze performance, and support decision-making
Connect regularly with business and channel partners to validate parcel service delivery and performance outcomes