Coordinator, Service

Caivan Development Corporation•Ottawa, ON

2d•Onsite

About The Position

We are seeking a resourceful and organized Service Coordinator, responsible for delivering a best-in-class customer experience to every Caivan homeowner. This role supports the Service Technician and Service Manager by ensuring timely completion of scheduled work, accurate documentation, and clear, consistent communication. This position is ideal for a motivated professional with a strong drive to produce a quality experience and make a meaningful impact.

Requirements

Post-Secondary education in business administration or a related field
Minimum of 2 years’ experience in a similar position
Strong ability to multitask and handle multiple accounts and projects at once
Excellent communication skills to enhance our customer’s experience
Meticulous attention to detail, innovative thinking, and problem-solving skills
Ability to work independently with minimal supervision as well as effectively as part of a Team
Highly motivated with a demonstrated track record of providing outstanding customer service

Responsibilities

Process all Tarion Warranty lists, including the Initial, Mid-Year, 1 Year, 2 Year and MSD Forms
Coordinate appointments with Homeowners and Trade Partners
Work with Homeowners daily to resolve concerns
Schedule and gather all necessary documents for all appointments
Schedule all Service Technicians as well as Trades for all open claim items
Create Customer Care service orders for work not recorded on Tarion Forms
Diligently update Newstar and OLW, as required
Create and distribute bi-weekly Warranty Aging Reports
Create and distribute all necessary Purchase Orders for trades
Respond and schedule all emergency calls
Schedule model home maintenance
Prepare all documentation and schedule Conciliations
Generate and distribute exterior pending lists to the site’s Service Manager
Send out Homeowner memos at vital times (ex. curb, driveway, sod install etc.)
Order and purchase all necessary trade materials for service as per the Service Manager’s directives
Reference Tarion’s CPG Guidelines to accurately document all issues
Perform any other duties, as required

Benefits

Industry Leading Wages
Annual Paid Operations Shutdown (in addition to Paid Vacation Days)
Complimentary Daily Lunch Program
Annual Safety Boot Allowance
Onsite Training & Development Programs
Company-Paid Health & Dental Coverage
Coordinating Benefits
Life Insurance where applicable
Group Benefits & Perks (including Goodlife & Bell Mobile)
Use of ADP (HR Portal) – easily access your employee information, paystubs & schedule time off
Recognition Programs (contributions, milestones etc.)
Bi-Weekly Payments directly to your bank account