Coordinator, Service Insights

CAPITAL AREA FOOD BANK•Washington, DC

1d•$55,100 - $67,300•Hybrid

About The Position

The Capital Area Food Bank in Washington DC seeks a mission-driven, adaptable, and highly effective communicator as our Service Insights Coordinator to help drive forward our Service Insights Initiative, our commitment to better serving the region by better understanding our clients. The Service Insights Initiative (SI) is supported by Service Insights on Meal Connect (SIMC), a web-based client intake system that informs CAFB's work providing food and related services to the community. This position serves as a critical bridge between CAFB and our community partners, ensuring SIMC is successfully implemented, adopted, and utilized across our service area. The main objective of this position is to steadily grow the number of organizations using SIMC throughout our network of food assistance organizations while building organizational capacity—both internally at CAFB and externally with our partners—to effectively use data to drive program improvements. This position will collaborate across multiple CAFB program teams to coordinate partner onboarding, support internal teams in becoming proficient SIMC users, and ensure data quality through proactive monitoring and partner support. Success in this role requires skills in technology, project management, public speaking, training, and data analysis, along with the ability to make technology accessible to diverse audiences with varying levels of technical experience. This is a planned 12-month project-based position supporting CAFB’s Service Insights Initiative, with the possibility of extension based on organizational needs and funding availability.

Requirements

Bachelors Degree (B.A. or B.S.) in related field, or commensurate work experience
Ability to analyze and communicate complex information clearly and concisely to a broad and diverse audience
Excellent oral and written communication skills and strong interpersonal skills
Exhibits excellent public speaking skills
Proven track record of teaching adults of varying technical ability and ages new skills in technology
Valid drivers license, able to navigate the DC metro area by car and/or metro; travel in underserved communities
Prior experience in variety of database systems
Great project management skills, with high attention to detail
Professional, accountable, and results-oriented, with the ability to work independently
Strong analytical and problem-solving skills that enhance how people interact with data systems
Experience gathering and analyzing data, and using it to make decisions
Must be proficient at Microsoft Office
Ability to work professionally with a diverse constituent base, including food pantry customers

Nice To Haves

Ability to prioritize and manage multiple tasks
Spanish or other foreign language skills a plus
Present a professional appearance and demeanor
Knowledge of the Washington metro area preferred
Experience with federal nutrition programs a plus

Responsibilities

Support the development and maintenance of onboarding and training materials to implement Service Insights on MealConnect at CAFB food assistance partners
Conduct regularly scheduled, weekly trainings to ensure proper use of system by both new and previously onboarded partners
Support partners throughout system onboarding, including equipment provision and in-person assistance at the partners’ system go-live
Summarize and share feedback from partners related to software and training materials and adjust as needed
Assist partner agencies with technology, process, or system issues
Work with CAFB TEFAP coordinators to ensure federal regulations are being met by SIMC system and associated processes
Collaborate with SI Manager to implement strategic plan by working to achieve goals, collaborating with other departments, collecting feedback, and meeting milestones
Engage internal food bank staff in the work of the SI Team, including regular data reviews and project updates
Collaborate with and support CAFB internal program teams as they transition to the SIMC system
Conduct regular database reviews and data clean-up to ensure accurate and complete information is being entered; follow up with partners with additional training/guidance as required
Support CAFB distribution agencies in analyzing data to make informed decisions to improve community services
Perform other duties as assigned