Coordinator, Sales Support

Ezee Fiber•Houston, TX

23h•Onsite

About The Position

We are seeking a Sales Support Coordinator to play a crucial role in enhancing the productivity of the sales team by managing customer appointments, ensuring the availability of up-to-date support materials, and handling urgent communications. This position involves providing administrative and specialized operational support to sales representatives and teams, assisting with the selling and closing of products in line with sales goals.

Requirements

An associate degree in a related field (preferred) or a high school diploma or equivalent (required).
Minimum of two (2) years of direct experience as a sales coordinator or in an administration role.
Able to work in-office 5 days per week (Tuesday - Saturday, 10a - 7p)
Excellent computer literacy.
Good administrative, organizational, and problem-solving skills.
Excellent communication, sales, and customer service skills.
The ability to multitask, work in a fast-paced environment, and meet deadlines.
We are seeking candidates that are legally authorized to work in the United States, without Sponsorship.

Nice To Haves

Experience as a sales coordinator or in administration may be advantageous.
Good team development and leadership skills.
Current knowledge of industry trends and regulations a plus.

Responsibilities

Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
Handling urgent calls, emails, and messages when sales representatives are unavailable; answering customer queries; informing them of delays; and arranging install dates.
Ensure order coordination, verification, and corrections are completed within defined service level agreements.
Provides administrative and specialized operational support to sales representatives and/or sales teams to assist with the selling and closing products in accordance with sales goals as specified by leadership
Works closely with Sales Managers, Sales Representatives and other field personnel by assisting with increasing knowledge and awareness among sales team members on the tools and resources available as support through effective communication, education and training
Serves as a liaison between sales, marketing and other cross-functional support departments across the organization
Uses basic communication skills to address internal and/or external clients and/or team members
Work with the sales team to ensure customer orders are processed appropriately.
Meet defined scorecard productivity/quality metrics.
Navigate through multiple systems to build, track, and monitor orders.
Identify opportunities for improvement and recommend solutions.
Regular, consistent, and punctual attendance.
Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
Manages the Direct Sales Support mailbox (evening coverage from 5-9, time-zone differences, and weekend coverage).
Facilitates all front-line escalations and gets them to the proper channel (reschedules, credits, construction, etc.).
Assists the Manager of Sales Support and Enablement to assign turf and maintain the turf tracker.
Assists in updating and maintaining all other direct sales trackers
Conducts monthly Quality Assurance checks.
Tracks status of incentives and special initiatives.
Other duties and responsibilities as assigned