Coordinator Sales Gallery

Hilton Grand Vacations • Washington, WA

2d • Onsite

About The Position

As a Sales Gallery Coordinator, you will courteously greet guests to provide a positive environment for Guests and Owners, in support of the Sales team. You will be responsible for updating the system (Chorus) with tour information and assigning guests to Sales Executives according to the sales rotation. You are also responsible for answering and directing incoming telephone calls while maintaining the Sales Galleries.

Requirements

• At least one year of experience in customer service
• High School/GED
• Capacity to prioritize multiple tasks simultaneously in a dynamic environment
• Intermediate digital literacy: Microsoft Office Suite
• Flexibility to work varied schedules, including evenings, weekends, and holidays

Nice To Haves

• Associate's degree or College Diploma

Responsibilities

• Deliver outstanding customer service by providing a warm welcome and ensuring guest happiness, encouraging a memorable and positive atmosphere.
• Efficiently identify and assign guests to Sales Executives and Leaders, using a strategic rotation system to improve engagement and sales opportunities.
• Serve as the primary point of contact, managing incoming telephone calls and providing knowledgeable responses to inquiries.
• Ensure meticulous logging of tour assignments in the HGV system and manual logs, coupled with detailed reporting of tour information.
• Maintain and interpret tour rules, consistently updating Sales Executive rotations to ensure process integrity and efficient performance.
• Conduct comprehensive inventory management, keeping café and refreshment areas well-stocked to facilitate an inviting environment.
• Supervise financial transactions, including issuing Taxi/Uber reimbursements and balancing extra premiums, ensuring fiscal responsibility and accuracy.
• Optimally coordinate with the transportation team to arrange seamless pick-up and drop-off services for guests and owners, improving the overall experience.

Benefits

• Salary range: $23 per Hour
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• HGV provides access to outstanding Team Member benefits, discount travel programs and much more!
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED