Coordinator, Research (Entry Level)
About The Position
EAB is the leading global provider of research and advice to higher education and K-12 institutions, working with more than 2,800 colleges, universities, and school districts in the U.S., Canada, and Europe. Our research programs help executives at client organizations educate stakeholders, make research-informed decisions, and speed implementation of industry best practices. As a Coordinator, you support our Research Department by connecting partners to our team of experts, ensuring processes are running smoothly, and meeting key deadlines. As an integral member of the Research Operations team, the Coordinator will gain experience and expertise in business operations at EAB. The Coordinator will serve an important role both internally and externally as a liaison, information resource, and key point of contact. This hire may be based in Washington, D.C.
Requirements
- Excellent academic record
- Bachelor’s Degree
- Must possess at least two of the following: Customer service experience, Experience working in a team environment, Experience in an office setting, Leadership experience
Nice To Haves
- Ability to work independently and autonomously
- Proven ability to meet and exceed internal and external customer expectations
- Proven ability to manage and troubleshoot basic technology platforms
- Attention to detail
- Solution-focused problem solving
- Experience developing personal organization tactics to meet business goals
- Proven experience managing multiple, competing priorities simultaneously
- Discretion with sensitive material and communications
- Interest in and willingness to experiment with AI tools to improve operational efficiency, streamline workflows, and support continuous process improvement
- Experience with Excel
- Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration.
Responsibilities
- Act as an internal and external liaison for EAB Research,
- Strategically maintain 5+ Research Advisory Expert executives’ calendars
- Collaborate across teams and divisions to provide high-quality, seamless customer service
- Support key moments in Expert executives’ workstreams including (but not limited to) presentation follow-up, survey collection, and virtual event support
- Work with operations team to manage schedules, content, speakers, session notes and materials, etc. for all continuous training work in Research
- Plays a key role in supporting and assisting with the onboarding process for new department hires
- Helps ensure accurate tracking of partner interactions and data integrity for Research Advisory Expert Executives
- Collaborate with team managers on department communications
- Make recommendations on best practices for process improvements to help operationalize efficiencies across the Research department
- Manage other administrative duties and special projects as needed
Benefits
- Medical, dental, and vision insurance plans; dependents and domestic partners eligible
- 20+ days of PTO annually, in addition to paid firm and floating holidays
- Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
- 401(k) retirement savings plan with annual discretionary company matching contribution
- Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
- Employee assistance program with counseling services and resources available to all employees and immediate family
- Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
- Fertility treatment coverage and adoption or surrogacy assistance
- Paid parental leave with phase back to work program for birthing and non-birthing parents
- Access to milk shipping service to support nursing employees during business travel
- Discounted pet health insurance coverage for dog and cat family members
- Company-provided life, AD&D, and disability insurance
- Financial wellness resources and membership in a robust employee discount program
- Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
