Coordinator, Referral

Lifepoint Health • Georgetown, KY

6h • Onsite

About The Position

The Referral Coordinator facilitates the patient referral process and obtains appropriate pre-certifications as requested by provider(s). This role ensures timely coordination of patient care services and acts as a liaison between patients, providers, and external healthcare resources.

Requirements

• Strong critical thinking skills and sound judgment
• Ability to work independently with minimal supervision
• Ability to function effectively in a fast-paced, stressful environment
• Strong organizational skills with attention to detail
• Excellent interpersonal and communication skills
• Ability to manage multiple tasks and priorities simultaneously
• High school diploma or equivalent – required
• Minimum of 2 years of medical office experience – required
• BLS certification through the American Heart Association (AHA) or American Red Cross (ARC) – required
• Knowledge of insurance processes, referrals, and pre-certifications
• Proficiency in administrative functions including scheduling, registration, and data entry
• Ability to maintain confidentiality and handle sensitive patient information

Nice To Haves

• Experience with medical referrals

Responsibilities

• Processes all insurance referrals and/or pre-certifications
• Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy, and other recommended services
• Serves as a referral resource for patients, clinical staff, and front office personnel
• Handles information requests, including reviewing records, answering inquiries, and responding to incoming requests
• Performs administrative and clerical duties including filing, scheduling, data entry, and patient registration
• Greets visitors and communicates effectively with patients and providers
• Maintains accurate and timely documentation within systems
• Performs other duties as assigned

Benefits

• Health (Medical, Dental, Vision) and 401K benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program (mental, physical, and financial wellness support)
• Tuition Reimbursement/Assistance for qualified applicants
• Optional coverage: accident, critical illness, short- and long-term disability, and hospital indemnity insurance
• Professional development opportunities
• Free parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED