Coordinator, Purchasing & Sales Support

Samuel, Son & Co.•Town of Amherst, NY

6h•Onsite

About The Position

This role supports purchasing and sales activities within the company. The coordinator will be responsible for various administrative and operational tasks to ensure customer satisfaction and efficient order fulfillment. The position involves close collaboration with internal teams, vendors, and customers, and requires a detail-oriented individual capable of managing multiple priorities in a fast-paced environment. The company, Samuel, has a long history in the metals industry and emphasizes a culture of equality, respect, and integrity, offering opportunities for career development and growth.

Requirements

Strong organizational, communication, and follow-up skills.
High attention to detail and ability to manage multiple priorities in a fast-paced environment.
Ability to adapt quickly to changing business needs and deadlines.
Strong interpersonal skills and ability to work effectively with vendors, customers, and internal teams.
Proficient with Microsoft Office, including Excel, Outlook, Word, and PowerPoint.
Willingness to learn Samuel systems, processes, and Prepaint operations.

Nice To Haves

Associate’s or Bachelor’s degree in Business, Supply Chain, Sales, Administration, or a related field preferred.
Prior administrative, customer service, order entry, purchasing support, or sales support experience preferred.

Responsibilities

Support purchasing activities, including purchase order entry, amendments, vendor communication, and related documentation.
Assist with inventory monitoring, receiving documentation, transfer order entry, and outside processing transactions.
Enter and maintain customer sales orders accurately and efficiently.
Provide customer support related to order status, pricing, product availability, shipping updates, and general inquiries.
Coordinate with sales representatives, vendors, warehouse personnel, and internal departments to support customer satisfaction and timely order fulfillment.
Assist with quotes, invoices, reports, and customer account documentation as needed.
Enter and support documentation for customer and vendor NCRs.
Help resolve customer rejections or order-related issues by gathering information and coordinating with the appropriate internal teams.
Communicate with the OFP group regarding processing needs for inventory.
Answer business calls and direct inquiries to the appropriate team member.
Maintain accurate records and support continuous improvement of administrative and operational processes.
Participate in required training and follow all company safety, quality, and compliance expectations.
Perform other duties as assigned based on business needs.