Coordinator, Programs (4711)

YMCA of Metropolitan Los Angeles•Carson, CA

1d•Onsite

About The Position

Under the supervision of the Senior Nutrition Site Managers, the Home Delivery Coordinator/Case Worker is responsible for the overall management and administration of the Home Delivered Meal Program. This role also assists the Site Managers in the operation of the Congregate Meal Service at the Nutrition sites and substitutes for other Congregate Site Managers as needed. The scope of responsibility includes staff development and guidance, volunteer development, member involvement and satisfaction, new client assessments and quarterly reassessments of existing clients, delivery route management, meal packing and delivery, program supervision, promotion, and development. As the Home-Delivered Meal Service Case Worker, this position will conduct an in-home evaluation of a client’s needs and identify the Activities of Daily Living, Instrumental Activities of Daily Living, and other limitations that impede independent living.

Requirements

Minimum 21 years of age.
Bachelor’s Degree in human services, or two (2) years of full-time paid or volunteer experience in homecare or a related field.
Approved YMCA Adult/Child/Infant CPR, First Aid and AED Certification is required and must remain current at all times
Certification in Serv-Safe Food Handling must remain current at all times (certification completed within 90 days of hire).
Possess strong skills in program development and management, special event management, staff supervision and development, member involvement and satisfaction, oral and written communication and volunteer development.
Knowledge and experience required for the management of staff, office and business systems, program resources and schedules of the department.
Participate in customer service in-service training sessions provided by DASS Program subrecipient’s registered dietitian to effectively communicate with Clients and Clients’ family members.
Demonstrate ability to treat Clients and Clients’ family members with respect and dignity by participating in customer service in-service training sessions provided by DASS Program subrecipient’s registered dietitian.
Must be able to speak, read, and write fluently in English.
Ability to establish and maintain harmonious relationships with staff, co-workers, volunteers, members, and the general public is essential.
Have the physical capacity to lift and carry the delivery boxes and any other equipment needed (weight between 25-50 lbs).

Nice To Haves

Bilingual English/Spanish fluency is desirable.

Responsibilities

Operate the Home Delivery program based on target market and in compliance with County of Los Angeles Aging & Disabilities guidelines and assist with Congregate Meal Program as needed.
Oversee and conduct ongoing program and member evaluations and surveys to ensure a high level of quality programs and services are maintained at all times.
Continually evaluate programs to ensure outcomes align with the needs of the community and the branch strategic plan.
Develop annual marketing plan including mailings, advertisement and community outreach.
Develop, implement and achieve enrollment goals identified in Branch Annual Tactical Plan/Operating Plan.
Manage monthly donation billing system for Home Delivery program participants.
Input Weekly participant activity into AAA Computer system for timely receipt of monthly funding invoicing.
Assist in recruitment and hiring staff using screening tools and panel interviews.
Ensure that all new employees participate in the New Employee Orientation Program, Child Abuse Prevention Training and complete the appropriate new hire checklists within 60 days.
Provide direct supervision to Home Delivery Drivers assuring all staff are qualified and meet minimum performance standards for their position.
Review and evaluate staff and volunteer performance annually.
Provide positive and corrective feedback to staff on a regular basis.
Provide training for staff and volunteers on an ongoing basis through staff meetings, personal consultation, special courses and workshops.
Participate in monthly Quality Assurance staff meetings.
Communicate effectively with all levels of staff and volunteers.
Maintain a high level of staff professionalism by enforcing staff policies, including association uniforms and name tags.
Ensure appropriate staff coverage in all assigned programs and services.
Fill in as needed.
Assist the branch management team in maintaining high staff morale, high staff retention, and positive results from the annual staff satisfaction survey.
Identify program volunteer positions and assist with the identification, recruitment and tracking of program volunteers.
Ensure all volunteers have completed YMCA requirements before starting to volunteer.
Recruit, train, supervise, and recognize all volunteers.
Establish and successfully meet annual goals and objectives for all areas within the department.
Maintain up to date and accurate Home Delivery Client files in the AAA computer system and hard file documents.
Maintain commitment to safety through regularly scheduled and documented on-site safety inspections.
Meet Association standards for safety and risk management at all times.
Comply with all Association, branch and AAA specific policies and procedures.
Meet all reporting deadlines.
Ensure all equipment and program areas are clean and in proper working order.
Resolve any problems promptly and appropriately.
Manage office systems and records effectively while maintaining confidentiality of client files.
Attend staff meetings and trainings as required.
Uphold YMCA policies for safety, supervision, mandated reporting and risk management.
Demonstrate the Six Pillars of Character (Trustworthiness, Citizenship, Respect, Responsibility, Caring, and Fairness) as well as the YMCA Core Values of caring, respect, honesty and responsibility in all dealings with members, guests, volunteers and fellow staff.
Demonstrate competencies in and willingness to develop in the Cause Driven Leadership areas of mission advancement, collaboration, operational effectiveness and personal growth.
All other duties as assigned by your supervisor.