Coordinator, Premium Experiences

San Francisco Giants • San Francisco, CA

3d • $65,000 - $75,000

About The Position

About the Team: The Giants’ Experience Development team oversees key aspects of the guest experience at Oracle Park and is dedicated to bringing the many departments and vendors that guests interact with along their journeys at Oracle Park together to elevate the guest experience. The team directly manages Oracle Park’s concessions partner, Guest Services team, and transportation systems, as well as the operation of the public realm and park space in the Mission Rock development (across McCovey Cove from Oracle Park) and the guest experience at the Giants’ Spring Training facility in Scottsdale, AZ. The department was created in 2024 with the aim of bringing together key internal teams with significant influence on the Oracle Park experience that have traditionally operated in silos About the Role: The Coordinator, Premium Experiences plays a key role within the Experience Development team. Reporting to the Sr. Director, Hospitality, this position helps bring to life premium events, guest experiences and food & beverage initiatives that reflect the San Francisco Giants’ standard of excellence. The ideal candidate is highly organized, service-minded, and detail-oriented, with a passion for hospitality, creative presentation, and innovation. This role supports project management, communication, vendor coordination, and administrative processes that ensure seamless event execution and a consistent, elevated guest experience across all touch points.

Requirements

• 1–3 years of experience in hospitality, events, or food & beverage management.
• Strong organizational and project management skills, with excellent attention to detail.
• Demonstrated passion for service excellence, guest experience, and creative event design.
• Effective communicator with strong interpersonal skills and a collaborative mindset.
• Flexible schedule with ability to work evenings, weekends, and event days as needed.

Nice To Haves

• Interest or background in premium food and beverage programming is a plus.
• A self-starter with a proactive mindset and “yes, and…” attitude.
• Collaborative and adaptable — thrives in a team setting and enjoys bridging creative and operational work.
• Curious about culinary and service trends; passionate about the guest experience.
• Upholds the Giants’ commitment to service, integrity, and exceptional hospitality.

Responsibilities

• Assist with the planning, coordination, and execution of premium events, client experiences, themed activations and special hospitality initiatives at Oracle Park and off-site venues.
• Support the development of event concepts, menus, themes and service enhancements that align with brand and guest experience standards.
• Maintain regular contact with client service reps to ensure guests are satisfied and feedback is integrated into programming as necessary.
• Manage internal timelines, task lists, and deliverables to ensure all hospitality projects stay on track.
• Support quality assurance and service standard initiatives to ensure a cohesive, polished presentation across all premium areas.
• Coordinate event setup materials, run-of-show documents and post-event recaps.
• Partner with internal teams and the concessionaire to support menu development, tasting coordination, and presentation enhancements for premium and event spaces. (GE Catering, Cloud Club, Suites, Triples Alley, Dugout Club)
• Track and communicate menu updates, special offerings and seasonal changes to internal stakeholders. (GE Catering, LTO’s)
• Assist in documenting and organizing culinary photos, descriptions and brand assets for use in presentations and menus.
• Support data tracking and guest feedback related to F&B offerings to help inform ongoing improvement.
• Assist with research, outreach, and communication with vendors and hospitality partners.
• Research current hospitality, culinary, and design trends to help inspire new experiences and identify new partners.
• Support internal communication efforts across hospitality, premium sales, event operations, and F&B teams. (Premium Playbook “enforcement”)
• Coordinate internal reporting and metrics related to event performance and guest feedback. (EES, VOC, Post-event Evals)
• Assist with presentation decks, mood boards, menus, and visual assets that support event and hospitality storytelling.
• Support brand alignment across event collateral, signage, and guest-facing materials.
• Provide day-of-event support as needed.
• Track expenses and process invoices.
• Maintain organized files, templates, and shared resources for the team.

Benefits

• We offer employees a full range of best in class benefits with a robust medical, dental and vision coverage, a generous 401(K) matching program, and complimentary Giants tickets.
• At the Giants we prioritize employee wellbeing by offering dedicated mental health support, a hybrid working environment, transportation benefits, wellness programs, and paid time off including half day Fridays during the season and an extended holiday break.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees