Director of Communications, Premium Products & Experiences

Capital One • McLean, VA

6d

About The Position

Director of Communications, Premium Products & Experiences Are you a visionary storyteller with the strategic grit to lead in a high-stakes, fast-evolving landscape? We are looking for a powerhouse Director of Communications to lead our Premium Experiences Pod within the Banking & Premium Products (B&PP) team. As a key member of the B&PP Chief of Staff leadership team, you will lead a mid-sized pod of high-performing communicators, event project managers, and creative specialists. You will be the strategic architect behind the narratives for our most emerging growth portfolios, including Premium Products & Travel (PP&T), Loyalty, Marketing & Spend Experiences (LMS), Capital One Shopping, and our Risk Office. The Role: Impact & Influence You will sit at the intersection of brand reputation and business value, serving as a trusted advisor to senior executives. Your mission is to build belief in our vision, drive associate engagement, and translate complex business strategies into simple, high-energy narratives. You will consult senior executives on their brands and their business communications, helping to shape an incredible culture for associates to do epic things.

Requirements

• Bachelor’s degree or military experience
• At least 2 years of experience creating communications content and strategy on behalf of senior leadership
• At least 8 years of experience in Internal Communications, Marketing, or Public Relations
• At least 6 years of experience in a communications leadership role

Nice To Haves

• 4+ years of experience in luxury, travel, financial services, technology, or a highly regulated consumer industry.
• 4+ years of experience managing large-scale change management and crisis communications.
• Proven ability as a strategic thinker, problem-solver, and influencer
• Strong collaboration, interpersonal, and coaching skills
• Strong organizational and prioritization capabilities

Responsibilities

• Strategic Advisory: Act as the primary communications counselor for business leaders
• Narrative Excellence: Define and execute an integrated communications and events strategy that elevates the brand, work, and culture of our Premium Experiences organization
• High-Octane Storytelling: Execute a steady drumbeat of internal storytelling through digital/video content, executive gatherings, and large-scale associate events
• Data-Driven Evolution: Use real-time metrics and KPIs to evaluate channel effectiveness, recommending bold refinements to reach our associates where they are and where leaders need them
• People Leadership: Lead and mentor a dynamic team of communicators and content strategists, fueling momentum and fostering a culture of creative problem-solving. Act as a LT member for a scaled CoS office supporting 2 Executive Committee members
• Change Management: Navigate high-impact organizational shifts with transparency and speed, ensuring our teams stay informed and inspired

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees