Coordinator, Placement & Adoptions

ASPCA • Weaverville, NC

2d • $24 - $25 • Onsite

About The Position

The ASPCA Behavioral Rehabilitation Center (BRC) in Weaverville, North Carolina, is seeking a positive and engaging Adoptions and Placement Coordinator. Launched in March 2013, the BRC is dedicated to the study and rehabilitation of extremely fearful, under-socialized dogs, often from puppy mills and hoarding situations. The center's mission is to share best practices, develop structured behavior modification programs for other animal welfare organizations, and assist with their implementation, ultimately maximizing lifesaving impact through partnerships with shelter partners nationwide.

Requirements

• Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history.
• Ability to work closely with behaviorally compromised animals.
• Comfortable working in an environment where euthanasia is performed on a regular basis.
• Detail-oriented with great organizational skills.
• Resilient; bounces back from difficult and disappointing situations quickly.
• Fluent in Internet usage and research.
• Fluent in the use of MS Outlook, Word, Excel, PowerPoint, Airtable, Canva.
• Excellent communication skills (spoken, telephone, and written).
• Good team player: a 'people person' who enjoys collaboration.
• Superior problem-solving abilities; likes to troubleshoot and find solutions when facing challenges.
• Ability to thrive in a fast-paced, potentially stressful environment; must be flexible and easily accept frequent changes to plans/protocols.
• Must be able to lift and carry up to 50 lbs.
• Working in and around a variety of environments and weather conditions, including indoor climate-controlled spaces where it may be noisy, and outdoors where surfaces may be wet or uneven and extreme heat, cold, or precipitation is possible.
• Must be willing and able to handle animals in stressful conditions.
• Displays care and concern for the safety and well-being of self, animals, and others, especially during stressful situations.
• Ability to drive 6 hours in a day to transport animals up to once per month.
• Ability to exemplify ASPCA’s core values and behavioral competencies.
• High school diploma or GED required.
• 1 year experience in a client-facing customer service role is required.
• 1 year professional experience working in animal shelters required.
• English language proficiency required.

Nice To Haves

• Experience in a client-facing customer service role in the animal welfare field is strongly preferred.
• 1 year of experience in shelter adoptions is strongly preferred.
• 1 year experience working or volunteering in an animal welfare agency handling animals strongly preferred.
• Experience working with under-socialized dogs with extreme fear issues is a plus.
• Writing and photography experience is strongly preferred.
• 3 years of driving experience strongly preferred.
• High School Diploma, GED, or Equivalent Experience (Required)

Responsibilities

• Provide a safe and compassionate environment for animals, staff, and adopters using low-stress handling techniques.
• Write compelling adoption biographies for available graduates, highlighting their positive attributes and transparently presenting their needs.
• Respond to adoption inquiries with urgency, scheduling and conducting matchmaking calls and adoption meet-and-greets.
• Assist potential adopters in finding suitable matches with animals, guiding them through the process with enthusiasm and compassion.
• Develop adopter expectations through empathetic, conversation-based approaches, paying attention to non-verbal cues.
• Counsel adopters on the medical and behavioral care their animal has received and coach them on techniques for a successful post-adoption experience.
• Coach potential adopters in socialization and training techniques for animals.
• Maintain a thorough understanding of all available dogs, including their attributes and challenges, and present them enthusiastically and objectively.
• Conduct adoptions onsite and remotely using audio/video technology and electronic forms, processing all necessary paperwork.
• Create and maintain accurate animal records in databases, thoroughly documenting all matchmaking conversations and public interactions.
• Provide compassionate post-adoption support to adopters, approaching conversations without judgment and connecting them with appropriate resources.
• Collaborate with the Behavior & Operations teams to develop and maintain a working knowledge of current and upcoming graduates.
• Coordinate with Behavior and Operations teams to participate in treatments and dog activities to gain a comprehensive understanding of each dog and capture engaging photos and videos.
• Collect compelling photos, videos, and details to tell graduate stories and market them for placement and adoption.
• Collaborate with ASPCA Media and Communications and Social Media teams to promote graduates in online postings and create stories that drive adoption interest.
• Highlight success stories for potential media or 'Happy Tail' features.
• Stay updated on new adoption trends and the animal welfare placement landscape, contributing new ideas to support adoption goals.
• Research, organize, and participate in community outreach opportunities to reach new audiences and promote the BRC to a broader range of potential adopters.
• Treat colleagues with kindness and compassion, build trust through authenticity and follow-through, prioritize well-being, and build strong relationships through open communication and feedback.
• Support the Operations Branch with daily care and support for dogs in treatment, adhering to BRC standard operating procedures and low-stress handling.
• Assist as requested in behavior interventions as a 'novel person'.
• Ensure the welfare of animals by attending to their physical and emotional health and comfort, following all ASPCA protocols.
• Read and follow all kennel signage regarding animal treatment and care.
• Provide daily written behavioral and medical observations to inform and share across teams.
• Support the behavioral growth of dogs in treatment in coordination with the Behavior Branch and program paradigms.
• Drive an ASPCA vehicle to transport animals when needed, following ASPCA Relocation Team best practices.
• Support other department activities that contribute to the advancement and success of the team and the ASPCA as identified by supervisor.
• Manage adoption agreements, placement forms, and other necessary documentation, ensuring they are fully signed and retained appropriately.
• Ensure complete and accurate data is entered and tracked in databases.
• Coordinate and communicate with the Behavior Branch to schedule meet-and-greets for BRC graduates.
• Utilize Outlook calendars and internal communication methods to track events, adoption needs, and schedule availability.
• Monitor shared Adoption email inbox and phone to field adopter questions about graduates.
• Verify all required actions are complete before a dog leaves the BRC.
• Perform other duties as assigned by the Senior Manager, Placement Programs.

Benefits

• Affordable health coverage, including medical, employer-paid dental and optional vision coverage.
• Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company paid holidays.
• 401(k) plan with generous employer contributions (match dollar-for-dollar up to 4% and provide an additional 4% contribution).
• Robust professional development opportunities, including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED