Coordinator - Patrol Operations

Signal Security•Dallas, TX

13d•$24•Onsite

About The Position

The Coordinator is responsible for planning, coordinating, directing and managing the daily site activities of the assigned work by Supervising the Patrol Officers. The Coordinator will assist the Director in managing efficiency ensuring the on-site patrol services run smoothly and effectively. Flexible availability is a must to align with the needs of the business requiring some overnights, weekends and holidays as needed. Exhibits good Customer Service while working with Clients and making presence known among our current business portfolio. Soft Skills: Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals and purpose. Can you communicate company goals as well as identify and hire new team members that align with Signal’s vision and purpose? Strategic Planning: Effective engagement, planning and execution of daily Patrol responsibilities while meeting established deadlines. Can you effectively maintain labor and patrol efficiencies while balancing Signal’s commitments to the Client’s business needs? Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you effectively manage the delivery of the Signal business model through key performance indicators while controlling company resources? Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you implement training programs to support an employee’s growth and development through recognition programs, staff meetings and consistent coaching and development? Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business. Can you properly manage schedules and post orders, while reviewing and following up on incidents to maintain Client and employee relationships?

Requirements

21 years of age or older
High school diploma or GED
2+ years of Management or leadership experience
Employment is contingent upon the results of background check and drug screen
Complete training modules within first month
Excellent organization, oral, and written communication skills
Adapt to established procedures and to help identify and solve problems
Ability to get along with other employees, follow directions, work under stress, add value and continuously improve
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor.
Must be able to move equipment weighing up to 20 pounds
Must have valid driver’s license and good driving record
Must have reliable transportation
Security operations experience
Complex scheduling experience
Customer Service experience
Updated resume is required
Clear driving record last 3 years
Open availability Mon- Sun
2yrs experience in scheduling

Nice To Haves

Bachelor’s degree preferred

Responsibilities

The coordinator will be responsible/accountable for the overall quality of service to assigned accounts/clients.
Operational KPIs direct accountability: Labor Efficiencies (including overtime), Patrol Completions, Employee Retention, Customer retention, Daily sales outstanding, and A.R Over 90 days.
Indirectly: Gross Profit Net Revenue Growth, Revenue per Owned pop, Same customer sales, Dedicated Shift.
Developing officers/Supervisors for success to impact Client service quality IE: hiring, training, scheduling, site instructions, oversight, Coaching, and communication, etc.
Works alongside the Director through the hiring, onboarding process and reviews.
Works to continuously improve the processes, quality of service, and operational efficiency.
Supports and oversees officer continued development and performance management.
Ensures that all shifts are filled at least one month in advance reviewing and approving time off requests from Branch Supervisors and below.
Daily review of activity and incident reports, communicating needs accordingly between clients and upper management.
Responsible for overseeing maintenance and condition of all Franchise equipment.
Organizes and hosts weekly Coordinator meeting with Branch Dedicated Supervisors reviewing weekly scorecard, operational priorities, delegation review, and client issues.
Notifies Director of issues in the field, or internally, for timely leadership follow up.
Monitors company policies, procedures through spot checks and inspections.
Issues disciplinary action in accordance with the employee handbook.
Responsible for fostering a positive working environment through feedback and recognition programs.
Communicate with the Director in the Director Monthly Meeting to reviewing the scorecard, KPI results/goals, operational priorities, customer review, and internal needs.