Coordinator, Patient Safety & Learning System

Fraser Health•Surrey, BC

93d•$39 - $56

About The Position

We are hiring a Relief Full Time Coordinator, Patient Safety & Learning System to join our team in Surrey, B.C. We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. A career with Fraser Health will offer you the opportunity to be a part of a dedicated team of professionals in a dynamic and rewarding health care environment. We offer a competitive compensation and benefit package, including comprehensive health benefits coverage. Supporting the Vision, Values, Purpose and Commitments of Fraser Health: Reporting to the Director, Quality Improvement & Patient Safety (QIPS), the Coordinator, Patient Safety & Learning System (BC PSLS) is responsible for the implementation and support of all modules of the BC PSLS software across Fraser Health (FH). Provides advice and guidance to FH stakeholders and system users in the adoption and use of the BC PSLS software. Key responsibilities include promoting a patient safety culture through the PSLS and responding to requests for changes to system configuration to meet the needs of users and maintaining accurate documentation of changes, supporting staff in the use of the system as it evolves, providing reports, analysis and consultation to managers and senior leaders, coordinating the delivery of training in the use of the application and related patient safety practices for healthcare providers from all FH agencies and promoting the adoption and application of the software. Acts as the primary contact person with the BC PSLS Central Office, representing Fraser Health on the provincial PSLS Application Team and Collaborative Working Group.

Requirements

Bachelor's degree in Health Information Sciences, Computer Sciences, or Business Management or an equivalent combination of education, training and experience. Five (5) years related experience in areas of information system or program administration, quality, patient safety or risk management, health care change or project management and/or business systems analysis.
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Demonstrated analytical skills.
Working knowledge of SQL to gather data to generate reports.
Excellent written and oral communication skills including the ability to engage, facilitate and persuade others at all organization levels.
Demonstrated attention to detail.
Demonstrated ability to build and maintain effective relationships.
Demonstrated presentation, facilitation, and teaching skills.
Demonstrated project management skills.
Demonstrated commitment to the value of continuous learning.
Demonstrated flexibility and ability to organize and prioritize work and meet multiple deadlines.
Demonstrated ability to respond to the needs of stakeholders supported by an acute awareness of the impact of actions.
Demonstrated ability to problem-solve.
Demonstrated ability to establish courses of action for self and others that are results-oriented.
Demonstrated ability to productively use spreadsheet, word processing and database applications.
Physical ability to perform the duties of the job.

Responsibilities

Works closely with the BC PSLS Central Office, provincial Application Team Committee and Collaborative Working Group, QIPS team and business leaders to identify technical and process efficiencies that can be delivered from the BC PSLS software. Participates in establishing standards, procedures and instructions that are aligned with the business requirements.
Participates in the production of BC PSLS project deliverables during implementation. Provides support and consultation in the effective utilization of the system across FH.
Configures software in the test environment to meet the needs of FH users in accordance with procedures and parameters set by the BC PSLS Administrator.
Sets up user access accounts and tables; advises BC PSLS Administrator on changes required by FH.
Conducts and/or co-ordinates software and User Acceptance Testing including the development and execution of test plans and scripts.
Maintains effective documentation of system configuration and changes, and history of change requests and decisions.
Develops and delivers education through various approaches, utilizing available technology and appropriate techniques to meet diverse stakeholder needs based on adult learning principles.
In collaboration with the QIPS team, develops, coordinates, delivers and evaluates effectiveness of training for healthcare providers across FH on the use of the BC PSLS software. Ensures training manuals and support materials are kept up-to-date. Brings forward ideas and opportunities to expand or enhance training to promote patient safety.
Working with stakeholders within Fraser Health and at the provincial level, participates in report design and analysis to meet reporting requirements. Provides regular reports to Programs, Senior Executive and other committees, along with analysis, consultation, interpretation and support to managers and senior leaders on the use of PSLS data for learning and improvement.
Establishes and maintains effective, positive working relationships with stakeholders and system users. Uses change management principles and practices to engage all levels of stakeholders throughout the organization to encourage utilization of the PSLS system including patient safety event reporting and follow up, and to promote a patient safety culture. Provides ongoing updates in accordance with Communication Plans; participates in Change Management initiatives.
Acts as the primary FH contact with the BC PSLS Central Office.
Maintains the integrity and security of the BC PSLS.
Attends regular BC PSLS Application Team Committee and Collaborative Working Group meetings to seek and respond to requests for changes to taxonomy or configuration. Identifies needs for improvements or enhancements to the system and communicates these needs to the QIPS team and business leaders. Provides consultation, guidance, and support to staff, teams, and committees in the use of BC PSLS.
Liaises with others external to FH to, exchange information, collect data, and resolve issues and problems associated with the implementation, upgrade and functionality of the software.
In conjunction with the clinical and non-clinical quality, safety and risk management teams, provides system support in the analysis of incidents, claims and complaints.
Provides statistical reports as requested, creating templates for reporting where possible to offer autonomy to local users.