Coordinator Patient Flow- Emergency Department- (FT Nights)

Wellstar Health System•Marietta, GA

12h

About The Position

The Coordinator Patient Flow is a registered professional nurse who works under the direction of the Emergency Department Clinical Nurse Manager or Assistant Nurse Manager. The role leads shift operations, staffing, patient flow, and patient care in the Emergency Department. It is accountable for implementing standards of practice and department policies, promoting quality care, and ensuring compliance with regulatory and legal requirements. The coordinator oversees safe and efficient patient flow throughout the Emergency Department, including adult, pediatric, fast-track, triage, and behavioral-health areas. Responsibilities also include monitoring staff efficiency and productivity, materials and supplies, patient and customer satisfaction, financial performance, and reporting. The role coordinates with other hospital departments and manages physician efficiency, flow, and relationships. It contributes to staff retention, trust, and Emergency Department throughput goals. Using clinical expertise and expanded educational knowledge, the coordinator supports safe care responsive to patient needs, including biological, developmental, psychosocial, cultural, and clinical factors. The position contributes to Emergency Services’ vision, strategic planning, and department goals, and supports employee development in critical thinking, patient flow, and patient safety through evidence-based practice and the Shared Decision Making Model.

Requirements

Associate degree in Nursing or nursing diploma; a Bachelor of Science in Nursing is preferred.
At least 3 years of nursing practice in an Emergency Department; other applicable healthcare experience may be considered at the Director's discretion.
Current RN license: single-state or multistate compact.
BLS certification.
ACLS certification, or an accepted equivalent; provisional certification is permitted within 180 days as specified in the posting.
PALS certification, or an accepted equivalent; provisional certification is permitted within 180 days as specified in the posting.
Emergency Nursing Pediatric Course (ENPC) certification, or provisional certification within 180 days.
Trauma Nurse Core Course (TNCC) or Advanced Trauma Care for Nurses (ATCN) certification, or provisional TNCC certification within 18 months.
Strong interpersonal, critical-thinking, and decision-making skills.
Ability to work collaboratively with providers and others from a team-focused, patient-centered perspective.
Effective oral and written communication with internal and external resources at all levels.
Analytical skills to address technical, clinical, and managerial challenges.
Sufficient clinical and leadership experience to lead others competently and credibly.

Nice To Haves

Bachelor of Science in Nursing.

Responsibilities

Round throughout the Emergency Department triage area, waiting rooms, and patient rooms to oversee patient flow.
Liaise with Bed Management, Emergency Department providers, attending providers, nursing, ancillary staff, case management, environmental services, EMS, and other departments to support timely placement and efficient patient throughput.
Organize the work environment and patient care teams to achieve unit outcomes and coordinate patient flow into and out of the department.
Supervise and coordinate patient placement and flow, providing leadership through prioritization, decision-making, and communication with other healthcare disciplines.
Maintain oversight of the Emergency Department tracking board and focus on patient throughput and experience.
Provide feedback on throughput performance through huddles, individual communication, event debriefings, and reports.
Evaluate the quality and appropriateness of Emergency Department care processes related to patient arrival, care, and placement.
Participate in performance-improvement projects and committees.
Provide evidence-based guidance and leadership recommendations to achieve patient-flow results.
Support staff engagement and performance behaviors for a diverse patient population.
Ensure patient-flow decisions and actions comply with regulatory standards and organizational and department policies and procedures.
Propose policy and procedure changes to support needed practices.
Serve as a liaison with patients and their families or caregivers.
Assist with departmental emergency preparedness, including mitigation, preparation, response, and recovery.
Ensure care respects individual patient rights, preferences, and expectations.
Participate in nursing and organizational policy, procedure, and process development and decision-making related to patient-flow goals, incorporating staff perspectives and knowledge.
Provide Emergency Department leadership with objective staff-performance feedback concerning patient flow, safety, ethics, quality, and professional standards.
Perform other duties as assigned and comply with Wellstar Health System policies, standards of work, and code of conduct.