Coordinator, Patient Access

NeighborHealth•Charleston, WV

2d•Onsite

About The Position

NeighborHealth, formerly East Boston Neighborhood Health Center, is a large community health center serving the greater Boston area with a commitment to patient and community health. Every role is vital, from direct care providers to support staff. This position is primarily responsible for all registration and scheduling activities in the South End Patient Access Department, focusing on exceptional customer service and accurate collection/verification of patient information. The role also supports clinical operations by managing calls, scheduling appointments, coordinating refills, screening calls for nurses, relaying messages to providers, and making outreach calls. The goal is to maximize health center revenues through accurate data and verified insurance coverage, while ensuring efficient patient flow. A successful candidate will demonstrate superior customer service, communication, judgment, and problem-solving skills.

Requirements

At least two years of experience working in health care and/or with MassHealth insurances with a focus on creating an excellent patient experience.
High School Diploma or G.E.D. required.
Bilingual skills required.
Maintain annual CAC certification.
Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal.
Demonstrate flexibility while being able to multi task and in a fast-paced environment.

Nice To Haves

Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.

Responsibilities

Acts as a mentor to new and existing registration staff.
Works with supervisor to orient and train new staff to department policies, procedures and workflow.
Schedules appointments for all patients as requested by the patient or provider.
Sets up the recalls for returning patients as instructed by the provider.
Answers the telephone in a polite and courteous manner, identifies the department and introduces self.
Works closely and professionally with the clinical team to assist patients who walk-in with symptoms.
Obtains all relevant information to properly forward to the clinical team.
Manages all incoming and outgoing in basket messages.
Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team.
Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.
Utilizes Dental/Optical software according to the department.
Verify insurance in advance and same day.